Wholesale Operations Support Specialist ll

In your role as the Wholesale Operations Support Specialist II, at Pacific Alaska Wholesale (PAW), the wholesale arm of the North West Company International (NWCI), your primary responsibility is to provide superior customer service for PAW/SPAN Alaska Sales. If you excel at relationship building and enhancing customer experience, this opportunity is for you!

Joining NWCI gives you the opportunity for growth and development throughout the company, a competitive salary, and benefits package, and to be part of a dynamic and diverse culture.

NWCI is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out www.northwest.ca for more information.

Your Role:

• Support and resolve customer issues, including shipment tracking, credits, and product availability
• Resolve questions and discrepancies relating to order processing efficiently
• Compile, sort, and verify data to be entered, review error reports, and enter corrections into the computer system
• File source documents after entry and keep records of work completed
• Accountable for all aspects of receiving, production of shipping documents, and invoicing
• Support the PAW/SPAN team as required

Desired Skills & Experience:

• Three years office experience, preferably in a retail or wholesale grocery environment
• High school diploma or general education degree (GED) OR equivalent combination of education and experience
• College or additional training preferred but not required
• Experience with inventory management and/or accounting preferred
• Proficient computer skills and comfortable learning other computer programs/systems
• Proficient in 10-key
• Must be detail and process oriented and possess critical thinking skills
• Knowledge of rural Alaska shipping methods and Alaska Native Corporations helpful

We create a collaborative and constructive culture by:

• Acting with Integrity • Fostering excellence • Respecting Others • Working Collaboratively • Being Accountable

The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

You may include your resume and cover letter together as a single document. A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Location: Anchorage, AK

Reports to: PAW Operations Manager