Wholesale and Logistics Management Job Description

Our sister brand, Burning Love, brings that same spirit to smokeware, with a curated collection of unique, colorful, and trend forward glass and accessories. The Wholesale and Logistics Manager plays a key role in managing wholesale accounts and monitoring inventory.

Benefits:

• Health insurance stipend
• Sick pay
• Employee discounts
• Paid time off
• 401(k)
• 401(k) matching

Who We Are
A Shop of Things is a female owned and operated small business based in East Nashville, TN. We’re home to two brands: A Shop of Things and our sister brand, Burning Love. A Shop of Things is a lifestyle brand built around making everyday things cuter. We believe everyday objects should have personality. Our sister brand, Burning Love, brings that same spirit to smokeware, with a curated collection of unique, colorful, and trend forward glass and accessories.

The Position
The Wholesale and Logistics Manager plays a key role in managing wholesale accounts and monitoring inventory. They act as a liaison between the company and the Third Party Logistics warehouse to ensure all inventory processes are being completed seamlessly. Additionally, the manager receives cross-training in Inventory Management and Customer Experience functions. The ideal candidate for this role is highly organized, detail-oriented, analytically-skilled, and an effective communicator. Most importantly, the Wholesale & Logistics Manager should embody A Shop of Things core values of inclusion, integrity, and self expression. A Shop of Things values employees who are receptive to feedback, eager to learn, and excited to grow with the team

Inventory Management 
Duties and Responsibilities

• Transport inventory to and from our 3PL
• Manage new product samples
• Prepare new inventory to be assist with product planning, listings and website merchandising
• Monitor and audit defective merchandise
• Negotiate refunds and credits for defective merchandise
• Prepare and handle product photography merchandise 

Logistics Management
Duties and Responsibilities

• Create and manage Purchase Orders for all incoming shipments per company standard
• Inform 3PL of all incoming shipments
• Schedule deliveries using 3PL scheduling software
• Track shipments of incoming orders and ensure deadlines are met
• Manage the movement of orders within our order management platform

Wholesale and Customer Experience Management
Duties and Responsibilities

• Check wholesale platforms daily for new orders 
• Reply to customer messages daily
• Approve orders and assign Ship by Date everyday
• Manage invoices, payments, and shipping information for all orders
• Manage Wholesale Product listings and Catalogs
• Make weekly product additions to online catalogs
• Generate weekly/monthly sell-thru reports
• Assist with Customer Experience for Direct-to-Consumer (DTC) operations.

Customer Experience
Cross-Trained Duties

• Check and respond to customer inquiries in a timely manner
• Communicate with cross-functional teams about product issues
• Partner with our fulfillment center to maintain order queue
• Analyze potentially fraudulent orders 
• Daily, weekly, and monthly reporting
• Maintain the site’s FAQ and keeping procedural documentation up to date
• Collect and analyze data from customers in order to improve our processes, procedures and products

Skills required: 

• Strong work ethic: Ability to work well under pressure, take responsibility, and handle challenges and change with grace and professionalism
• Organizational Skills: Ability to develop and maintain processes and systems to increase efficiency and streamline operations
• Positive attitude: A proactive and optimistic approach to work, promoting a supportive and collaborative atmosphere
• Time Management: Able to prioritize tasks to meet goals efficiently
• Problem Solving: Capacity to use critical thinking to identify and resolve problems independently
• Excellent Communication: Able to communicate, receive and give direction, ideas, and feedback clearly via verbal and written communication
• Teamwork: Ability to contribute and work well with a team to accomplish goals, and foster a culture of collaboration
• Computer Skills: Proficiency in basic computer operations, including point of sale and G Suite
• Adaptable: Able to multitask & thrive in a fast paced environment
• Mathematical competency 
• Must have reliable transportation and the ability to transport merchandise to and from the 3PL weekly