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Wholesale and Logistics Management Job Description

Cb

  • Nashville, Tennessee
  • 30+ days ago

    Highlights

    Our sister brand, Burning Love, brings that same spirit to smokeware, with a curated collection of unique, colorful, and trend forward glass and accessories. The Position The Wholesale and Logistics Manager plays a key role in managing wholesale accounts and monitoring inventory.

    Numbers & Facts

    LocationNashville, Tennessee

    Description

    Benefits:
    • Health insurance stipend
    • Sick pay
    • Employee discounts
    • Paid time off
    • 401(k)
    • 401(k) matching
    Who We Are
    A Shop of Things is a female owned and operated small business based in East Nashville, TN. We’re home to two brands: A Shop of Things and our sister brand, Burning Love. A Shop of Things is a lifestyle brand built around making everyday things cuter. We believe everyday objects should have personality. Our sister brand, Burning Love, brings that same spirit to smokeware, with a curated collection of unique, colorful, and trend forward glass and accessories.

    The Position
    The Wholesale and Logistics Manager plays a key role in managing wholesale accounts and monitoring inventory. They act as a liaison between the company and the Third Party Logistics warehouse to ensure all inventory processes are being completed seamlessly. Additionally, the manager receives cross-training in Inventory Management and Customer Experience functions. The ideal candidate for this role is highly organized, detail-oriented, analytically-skilled, and an effective communicator. Most importantly, the Wholesale & Logistics Manager should embody A Shop of Things core values of inclusion, integrity, and self expression. A Shop of Things values employees who are receptive to feedback, eager to learn, and excited to grow with the team

    Inventory Management 
    Duties and Responsibilities

    • Transport inventory to and from our 3PL
    • Manage new product samples
    • Prepare new inventory to be assist with product planning, listings and website merchandising
    • Monitor and audit defective merchandise
    • Negotiate refunds and credits for defective merchandise
    • Prepare and handle product photography merchandise 
    Logistics Management
    Duties and Responsibilities

    • Create and manage Purchase Orders for all incoming shipments per company standard
    • Inform 3PL of all incoming shipments
    • Schedule deliveries using 3PL scheduling software
    • Track shipments of incoming orders and ensure deadlines are met
    • Manage the movement of orders within our order management platform
    Wholesale and Customer Experience Management
    Duties and Responsibilities

    • Check wholesale platforms daily for new orders 
    • Reply to customer messages daily
    • Approve orders and assign Ship by Date everyday
    • Manage invoices, payments, and shipping information for all orders
    • Manage Wholesale Product listings and Catalogs
    • Make weekly product additions to online catalogs
    • Generate weekly/monthly sell-thru reports
    • Assist with Customer Experience for Direct-to-Consumer (DTC) operations.
    Customer Experience
    Cross-Trained Duties

    • Check and respond to customer inquiries in a timely manner
    • Communicate with cross-functional teams about product issues
    • Partner with our fulfillment center to maintain order queue
    • Analyze potentially fraudulent orders 
    • Daily, weekly, and monthly reporting
    • Maintain the site’s FAQ and keeping procedural documentation up to date
    • Collect and analyze data from customers in order to improve our processes, procedures and products

    Skills required: 
    • Strong work ethic: Ability to work well under pressure, take responsibility, and handle challenges and change with grace and professionalism
    • Organizational Skills: Ability to develop and maintain processes and systems to increase efficiency and streamline operations
    • Positive attitude: A proactive and optimistic approach to work, promoting a supportive and collaborative atmosphere
    • Time Management: Able to prioritize tasks to meet goals efficiently
    • Problem Solving: Capacity to use critical thinking to identify and resolve problems independently
    • Excellent Communication: Able to communicate, receive and give direction, ideas, and feedback clearly via verbal and written communication
    • Teamwork: Ability to contribute and work well with a team to accomplish goals, and foster a culture of collaboration
    • Computer Skills: Proficiency in basic computer operations, including point of sale and G Suite
    • Adaptable: Able to multitask & thrive in a fast paced environment
    • Mathematical competency 
    • Must have reliable transportation and the ability to transport merchandise to and from the 3PL weekly
    Compensation: $25.00 per hour




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