Who We AreA Shop of Things is a female owned and operated small business based in East Nashville, TN. We’re home to two brands: A Shop of Things and our sister brand, Burning Love. A Shop of Things is a lifestyle brand built around making everyday things cuter. We believe everyday objects should have personality. Our sister brand, Burning Love, brings that same spirit to smokeware, with a curated collection of unique, colorful, and trend forward glass and accessories.The Position
The Wholesale and Logistics Manager plays a key role in managing wholesale accounts and monitoring inventory. They act as a liaison between the company and the Third Party Logistics warehouse to ensure all inventory processes are being completed seamlessly. Additionally, the manager receives cross-training in Inventory Management and Customer Experience functions. The ideal candidate for this role is highly organized, detail-oriented, analytically-skilled, and an effective communicator. Most importantly, the Wholesale & Logistics Manager should embody A Shop of Things core values of inclusion, integrity, and self expression. A Shop of Things values employees who are receptive to feedback, eager to learn, and excited to grow with the team
Inventory Management
Duties and Responsibilities
- Transport inventory to and from our 3PL
- Manage new product samples
- Prepare new inventory to be assist with product planning, listings and website merchandising
- Monitor and audit defective merchandise
- Negotiate refunds and credits for defective merchandise
- Prepare and handle product photography merchandise
Logistics Management
Duties and Responsibilities
- Create and manage Purchase Orders for all incoming shipments per company standard
- Inform 3PL of all incoming shipments
- Schedule deliveries using 3PL scheduling software
- Track shipments of incoming orders and ensure deadlines are met
- Manage the movement of orders within our order management platform
Wholesale and Customer Experience Management
Duties and Responsibilities
- Check wholesale platforms daily for new orders
- Reply to customer messages daily
- Approve orders and assign Ship by Date everyday
- Manage invoices, payments, and shipping information for all orders
- Manage Wholesale Product listings and Catalogs
- Make weekly product additions to online catalogs
- Generate weekly/monthly sell-thru reports
- Assist with Customer Experience for Direct-to-Consumer (DTC) operations.
Customer Experience
Cross-Trained Duties
- Check and respond to customer inquiries in a timely manner
- Communicate with cross-functional teams about product issues
- Partner with our fulfillment center to maintain order queue
- Analyze potentially fraudulent orders
- Daily, weekly, and monthly reporting
- Maintain the site’s FAQ and keeping procedural documentation up to date
- Collect and analyze data from customers in order to improve our processes, procedures and products
Skills required:
- Strong work ethic: Ability to work well under pressure, take responsibility, and handle challenges and change with grace and professionalism
- Organizational Skills: Ability to develop and maintain processes and systems to increase efficiency and streamline operations
- Positive attitude: A proactive and optimistic approach to work, promoting a supportive and collaborative atmosphere
- Time Management: Able to prioritize tasks to meet goals efficiently
- Problem Solving: Capacity to use critical thinking to identify and resolve problems independently
- Excellent Communication: Able to communicate, receive and give direction, ideas, and feedback clearly via verbal and written communication
- Teamwork: Ability to contribute and work well with a team to accomplish goals, and foster a culture of collaboration
- Computer Skills: Proficiency in basic computer operations, including point of sale and G Suite
- Adaptable: Able to multitask & thrive in a fast paced environment
- Mathematical competency
- Must have reliable transportation and the ability to transport merchandise to and from the 3PL weekly