Position Objective:The objective of a Which Wich Crew Member is to make superior sandwiches in a clean, friendly and vivacious environment while delivering SUPERIOR guest experience.
Job Responsibilities:Guest ServiceDemonstrate Superior Service by providing "Service with Vibe".Demonstrate the 10 Points of Superior Service:
- Commitment to our Guests
- Warm greeting and SMILES
- Respect and courtesy
- Be the ambassador of the "Vibe" and the Brand – Lead by example
- Ambassador of Standards
- Professionalism
- Efficiency
- Look for ways to enhance the experience
- Handle Guest complaints professionally – WOW them with a solution
- Presenting a clean and polished image through our
Our TeamIt is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities:
Honesty and Reliability- Always be truthful and honest with fellow Team Members, Management and Guests
- Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift
- Always follow company policies and procedures
Tenacity - Work until a task is completed. Leave no job unfinished, regardless of the task.
- Work at a fast pace to ensure that guest demands are met
- Work smart to be able to effectively juggle multiple tasks
Friendly and Enthusiastic- Interact with the Guests and maintain an upbeat attitude at all times
- Communicate with guests and co-workers in a friendly, outgoing fashion
Service Minded- Work or perform services for others in a friendly, accommodating, and attentive manner
- Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests
- Go above and beyond to make each Guest's visit enjoyable
Teamwork- Enthusiastically pitch in to help fellow team members better serve guests
- Treat all team members with courtesy and respect
- Seek opportunities to make for a more efficient, safe or friendly work environment
Skills/Qualifications- High School diploma or equivalent. College degree preferred
- Preferred to have food service experience
- Must possess basic math skills
- Must have basic computer skills and fundamentals
- Must read, communicate and understand English as it relates to the job and safety regulations
- Must be able to follow directions
Working ConditionsThis position requires the ability to perform the basic functions of the job
- Must be able to work shifts up to 8hrs a day
- Must have full use of both hands (lifting, carrying, grasping, pushing, pulling)
- Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.
- Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks
- Standing, bending and walking for extended periods of time on hard surface
- Must be able to bend and stoop to lift and move boxes, sweep and mop
- Must be able to lift over head up to 15lbs
- Lifting up 15 lbs frequently, 25lbs occasionally
Responsibilities by PositionAll Positions- Greet guests with a warm welcome and a smile as they arrive
- Have menu knowledge of all wiches
- Explain the Which Wich ordering system
- Assist guests with Wich selection
- Clean and wipe tables and trays
- Keep beverage stations stocked
- Refill beverage machine with ice
- Sweep dining room as needed
- Maintain dining room cleanliness, including trashcans
- Organize and maintain cleaning supplies and chemicals
- Restock paper towels, drink lids, straws, etc. in dining area
- Complete opening and closing procedures
- Perform any other duties as required
Host/Hostess- Greet guests with a warm welcome as they arrive
- Explain the Which Wich ordering system
- Assist guests with Wich selection
- Maintain clean dining area
- Assist guest with drink refills
- Stock coolers and merchandisers
- Stock chips
- Maintain a clean and organized work area to ensure a safe work environment
- Properly clean and sanitize all dining room equipment according to company specifications
- Empty trash cans
- Employ the "clean as you go" method to avoid accidents and to maintain standards
- Demonstrate required safety, production, and sanitation standards at all times
- Use clear verbal communication
- Perform any other duties as required
Cashier- Greet guests with a warm smile as they enter and address guest by name
- Use clear verbal communication
- Maintain a clean and properly stocked phone-in area and cashier station
- Quickly and accurately ring orders
- Suggest additional items that would complement a guest's order (upsell)
- Coordinate phone-in and catering orders
- Practice proper cash-handling procedures
- Stock coolers and merchandisers
- Maintain a clean and organized work area to ensure a safe work environment
- Properly clean and sanitize all equipment according to company specifications
- Employ the "clean as you go" method to avoid accidents and to maintain standards
- Demonstrate required safety, production, and sanitation standards at all times.
P1, P2, P3 & P4 Prep/Re-stock/Clean Up- Complete opening and closing procedures
- Prep, clean and cut vegetables for station
- Stock back-up dressings
- Prep all protein pars according to the Recipe Manual.
- Weigh, pan, and date label all products
- Maintain product standards
- Perform administrative duties (complete prep sheet, monitor and record waste onto Daily Waste Chart)
- Restock station supplies as needed, including reach-in.
- Assist in receiving, verifying, and rotating product deliveries (FIFO)
- Use recipes and production tools
- Assist team members as needed
On the Line- Properly operate and maintain all equipment in assigned work area according to company specifications
- Stock sandwich station with all condiments, bread and cheeses
- Use sandwich bag
- Make all sandwiches fresh to order
- Safely prepare and serve all food according to proper food safety standards
- Assemble order using proper portion control
- Prepare sandwiches and salads according to recipe and guest's specifications
- Complete order to spec
- Ensure order is correct and sides/accompaniments are included
- Call out sandwich order by using the guest name
- Bid guest a fond farewell
- Assist team members as needed
Safety and Sanitation- Maintain a clean and sanitized area.
- Clean as you go
- Wash, rinse, and sanitize all dishes to sanitation standard
- Air-dry pots, pans, and utensils and return to proper storage location
- Frequently check sanitizing PPM throughout shift, and change when out-of-standard
- Move boxes and equipment to sweep/mop facility, including walk-in refrigerator and freezer.
- Daily clean and organize walk-in cooler.
- Daily clean and sanitize all trash barrels.
- Assist team members as needed
- Perform any other duties as required