Position Summary: Responsible for supervising the activities of all cashiers, servers, and bussers during a shift, ensuring all functional job duties are performed according to established company policies.
Essential Job Functions:
The essential functions include, but are not limited to the following:
- Ensures proper staffing for forecasted volume and budgetary guidelines.
- Responsible for supervising the activities of all cashiers, servers, and bussers during a shift, ensuring all functional job duties are performed according to established company policies.
- Ensures excellent guest service.
- Notifies team members of changes in policy and procedure.
- Communicates any problems or concerns to Manager or other departments as needed.
- Maintains thorough communication between shift
- Works with back of the house supervisors to ensure proper communication.
- Properly fills out all paperwork required for the job.
- Assists in monitoring guest flow and informs management when more labor is needed during peak volume periods and slow periods.
- Resolves team member complaints or disputes or refers the problem to manager.
- Assists trainers in properly training new team members.
- Assists team members in their duties as needed.
- Maintain high sanitation standards.
- Maintains sufficient materials and products in the work location.
- Understands that this is a 24-hour responsibility and is accessible at all times.
- Sets high standards by complying with all departmental rules, policies, and procedures.
- Ensures that all Team Members are treated in a fair and consistent manner.
- Performs any other duties as specified or assigned by the Director or any member of the Executive Management.
Qualifications (Knowledge, Skills, and Abilities):
- Prior supervisory experience preferred
- Computer literate
- Prior experience in a high volume outlet preferred
- Possesses complete knowledge of all procedures related to the job.
- Ensures that all guests are treated in a prompt, professional and courteous manner.
- Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
- Prior experience is preferred as well as a proven track record demonstrating sound judgment and the ability to perform well under pressure.
- Sets standards by being cooperative, helpful and friendly, and by presenting a neat, clean, well-groomed appearance.
- Must have successfully completed and maintain certification in "Serv-Safe" (Food Sanitation Management).
- Must be able to use a computer to enter requisitions.
- Must be able to understand and communicate Material Safety Data Sheets to all team members.
- Ability to communicate with Team members and guests
- Ability to be a TEAM player
- Ability to successfully fulfill the pre-employment process
- Ability to work flexible shifts and days of the week including holidays
- Ability to obtain and maintain all necessary licensing