Closes: 8/23/26 - Colville, WA - Full-time/HourlyWage: $19.00 p/hEmployment Benefits: https://discovergoodwill.org/benefits/NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.Summary: This entry-level position provides support to Workforce & Family Services (WFS) programs. Tasks include first point of contact for homeless inquiries/appointments; appointment scheduling; & customer service for internal & external consumers. Provide administrative representative payee services, ensuring funds are distributed correctly, & records are properly maintained. Must pass credit & background check.Education &/or Experience: High school diploma or general education degree (GED); or one to three months related experience &/or training; or equivalent combination of education & experience.Essential Duties & Responsibilities include the following: Provide information regarding eligibility & program services for WFS programs to both phone & face-to-face inquiries.Operate office equipment & use computers for spreadsheets, word processing, database management, & other applications.Greet & direct visitors/participants & inquiry phone calls to appropriate staff. When applicable, provide information regarding eligibility of WFS programs & community resources via phone or walk-in inquiries.Review participant records in electronic case management database for completeness for monthly Quality Assurance per pre-determined procedure. Provide follow-up to ensure record integrity.Work with persons with disabilities &/or disadvantages & when instructed provide guidance & assistance.Attend & actively participate in offered trainings, including but not limited to de-escalation, diversion, & rapid resolution techniques.Provide services within scope of work, as directed by supervisors. Establish & maintain good working relationships with participants, referring agencies, & other program partners. Stay informed of all state & federal laws affecting the organization & the people it serves. Distribute funds in accordance with representative payee plan in order to accommodate the primary needs of housing, essential needs, & secondary personal needs, with remaining funds dispersed to the clients on a needs basis. Conduct intake interviews with new clients, completing necessary paperwork.Maintain a file on each payee containing representative payee information forms, agreement forms, expenditure forms, & other pertinent information. Maintain & tally check register for each client file, providing Accounting department with accurate records at the end of each month. Prepare & distribute checks to each client. Keep accurate records of all checks received & all checks issued to clients. Contact creditors (utility companies, medical services, l&lords, etc.) to set up payment plans for payees. Assist with the Social Security Administration reports, detailing how payees' funds were distributed over a specified period of time. Communicate with other agencies providing information when needed to assist the client to procure energy assistance & other available community assistance.Must not contribute to or create a real or perceived conflict of interest surrounding clients or client accounts. Adhere to HIPAA regulations, company policies, & procedures regarding the same.Work collaboratively with WFS to provide participant services.Follow all policies, procedures, & directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.Properly wear & maintain all required Personal Protective Equipment (PPE).Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.Comply with & promote good safety practices. Maintain an orderly work area. Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA).Other duties as assigned.
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