| Location | Kanawha County, WV |
| Salary | $45,000–$55,000 Per Year |
West Virginia Welcome Center Manager-WV Department of Tourism-Kanawha Co.
Salary
See Position Description
Location
Kanawha County, WV
Job Type
Full-Time Permanent
Job Number
WVWCM-TOUR
Department
Opening Date
10/22/2026
Closing Date
11/30/2026 11:59 PM Eastern
LOCATION OF VACANCY
KANAWHA
Civil Service Type:
Non-Covered - This Position is Not Covered OR Classified Under the DOP Merit System
Nature of Work
HOW TO APPLY: Please email all resumes to Perri.K.Bone@wv.gov.
Cover letters may be addressed to Ennis Smith, Deputy Secretary
WEST VIRGINIA WELCOME CENTER MANAGER-WV DEPARTMENT OF TOURISM-KANAWHA CO.
SALARY RANGE: $45,000 - $55,000
POSITION DETAILS
The West Virginia Department of Tourism is accepting applications for the Welcome Center Manager position. Under the general supervision of the Deputy Secretary, this position will oversee the state's seven (7) Department of Tourism Information Desks.
SAMPLE DUTIES
Manages all aspects of the Customer Service Representatives across seven statewide centers
Oversees the WV Department of Tourism's Brochure Distribution Program
Ensures compliance and implementation of marketing and promotional materials and activities
Directs employees and provides critical guidance for operations and emergency situations; addresses various conflicts with good discernment and judgment to ensure smooth day-to-day procedures while keeping their supervisor frequently informed
Maintains a high level of consistency of communication and workflow processes across all seven centers
Serves as the main point of contact and is responsible for handling and directing all internal and external communications
Processes documents, reviews weekly and monthly reports, and compiles data
Oversees various coordination efforts with the WV Division of Highways for building and maintenance and the WV Division of Rehabilitation for vending services
Requires maintaining excellent electronic organization of files and documentation, including but not limited to personnel files, schedules, leave requests and incident reports
Conducts employee performance appraisals; evaluates leave requests for approval and serves as the main timekeeper of all employees
Maintains, coordinates, conducts and schedules all virtual and in-person meetings with employees
Creates new processes and procedures for efficiencies; trains employees
Monitors and plans shipments, supplies, and restocks; enters Goods & Services Requests following internal procedures
Provides dedicated support to employees and excels in customer satisfaction
Oversees the Department's 1-800 Call WVA telephone number and all public travel information
Evaluates technical needs and assists with technology-related logistics
Attends Department conferences, activations and events
Must maintain training, compliance and reconciliations as a Travel Card holder
Serves on the Departments Safety Committee
Additional duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES
Excellent skills in oral and written communication
Ability to interpret and explain laws, rules and regulations
Ability to maintain favorable working relationships with a wide variety of professionals internally and externally
Ability to supervise employees, meet deadlines, assign duties, problem-solve, and assess performance
Ability to maintain confidential and private information
Excellent time management skills
Knowledge of Google Workspace and Microsoft Office
Ability to maintain continuity of services at all seven locations
Ability to role model positive and effective professional leadership while working in a fast-paced environment
Knowledge of customer service communication techniques with focus on results-driven customer satisfaction
Interest in learning new systems
This job opportunity is not in the classified service and is not covered under the Administrative Rule of the WV Division of Personnel. This positions headquarters is located at the Capitol Complex in Charleston, WV, and may report to work from a statewide Welcome Center location if the successful candidate resides outside of Charleston. The position is full-time during regular business hours, Monday through Friday. It has competitive pay and benefits. Remote work is not permitted. Day travel and overnight travel are required.
Minimum Qualifications
Training: Graduation with a Bachelor's Degree from an accredited college or university. Preference may be given to candidates with a major in tourism and hospitality, psychology, social work, human resources, public or business administration, communications or a related field. Substitution: Additional qualifying experience as described may be substituted on a year-for-year basis for the required training.
Experience: Minimum of two years experience in customer service in a high-volume environment, including receiving in-person, phone, and email requests and inquiries, and successfully handling conflict resolution. Preferred supervisory experience.
Preference will be given to those with a strong proficiency in Google Suite and Microsoft Office. The ideal candidate loves to travel, is receptive to direction and is highly efficient at seeing multiple tasks through to completion. Must be available for employee support outside of normal business hours, including weekends, holidays and evenings; flexible with their work schedule, adaptable, detail-oriented, tech-savvy and capable of succeeding in a fast-paced environment.
Job not in the classified service. See the hiring agency for a description of benefits.
Employer West Virginia
Address 1900 Kanawha Blvd. East
Building 3 Suite 500
Charleston, West Virginia, 25305
Phone (304) 558-3950
Website http://personnel.wv.gov