CAREER OPPORTUNITY
Wellness Coordinator
Front Desk Sales & Clinic Operations  |  The Joint Chiropractic - Groton, CT

About the Role

Core Responsibilities

• Create a welcoming patient experience and independently manage daily front-desk operations.
• Lead membership sales conversations, identify enrollment barriers, overcome objections, and ask directly for the sale and payment.
• Convert new patients into recurring members by confidently presenting services, pricing, and care options.
• Follow sales scripts accurately while delivering them in a natural, confident, and conversational manner.
• Handle patient questions, complaints, membership concerns, and cancellations professionally.
• Answer phones, schedule visits, process payments, maintain accurate records, and open and close the clinic.
• Complete approximately 50-70 outbound lead and follow-up calls per day when assigned.
• Prioritize patients, phone calls, sales, and administrative work during busy periods.
• Manage patient flow, identify delays, and report specific concerns to clinic leadership.
• Work collaboratively across shifts and take ownership of shared clinic responsibilities, including completing follow-up or unfinished tasks started by another Wellness Coordinator.
• Actively request Google reviews and patient referrals and deliver an experience that earns both.
• Represent the clinic at occasional community events and participate in required customer-facing video reels and promotional content.

What We're Looking For

• Customer service, sales, or teaching experience in a retail, fitness, wellness, hospitality, healthcare, or other people-facing environment.
• Naturally outgoing, energetic, and comfortable initiating conversations and approaching strangers.
• Willing and able to participate in required customer-facing video reels, photos, and promotional content.
• Comfortable asking for commitment, discussing payment, and responding to sales objections.
• Confident communication skills and the ability to handle difficult conversations calmly.
• Strong computer, organizational, multitasking, and follow-through skills.
• Comfort working independently and learning multiple systems quickly.
• Maintain a polished, professional business-casual appearance during every shift and clinic event.
• Reliable, punctual, coachable, accountable, and available to work every Saturday.
• Bilingual English/Spanish strongly preferred.

Compensation & Performance

Additional Information

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