Position Summary
The iCRYO Edgewater Center Manager is responsible for the day-to-day operation and performance of the center. The Manager leads the team, ensures an exceptional client experience, drives membership and revenue growth, maintains a safe and professional facility, and keeps ownership informed of center performance.
This is a hands-on leadership position for someone who enjoys working with people, motivating a team, solving problems, and helping grow a wellness business.
Primary Responsibilities
Center Operations
- Oversee daily center operations, staffing, scheduling, opening/closing procedures, inventory, and facility needs.
- Ensure services are delivered consistently, professionally, and according to iCRYO protocols.
- Maintain a clean, welcoming, organized, and properly functioning center.
- Coordinate equipment maintenance and vendor needs when necessary.
Team Leadership
- Lead, schedule, train, and support center staff.
- Establish clear expectations for customer service, sales, attendance, professionalism, and job performance.
- Provide ongoing coaching and address employee issues promptly.
- Create a positive, accountable, team-oriented work environment.
Client Experience
- Ensure every client receives a welcoming, professional experience.
- Resolve customer concerns and follow up when necessary.
- Help build long-term relationships with members and regular guests.
- Ensure staff accurately explains services, memberships, pricing, and protocols.
Sales & Membership Growth
- Take ownership of center sales performance, including memberships, packages, renewals, upgrades, and lead follow-up.
- Track leads, conversions, memberships, retention, and other key sales metrics.
- Coach staff on effective, professional sales conversations.
- Work with the Community Outreach Leader and ownership on promotions, partnerships, events, and local marketing opportunities.
Performance & Reporting
- Track key center metrics including revenue, memberships, leads, conversions, payroll, expenses, and client retention.
- Provide ownership with regular, accurate reporting on center performance.
- Identify problems and opportunities and recommend solutions.
- Maintain complete transparency regarding center expenses, transactions, systems, records, passwords, and other business information.
Safety & Compliance
- Ensure team members follow required safety procedures, screening protocols, documentation requirements, and equipment guidelines.
- Ensure appropriate staff certifications and training remain current.
- Work closely with the Lead Nurse regarding clinical services and medical concerns.
- Escalate issues outside the Manager's scope to the appropriate licensed professional or ownership.
Qualifications
We are looking for someone who has:
- Previous management experience in hospitality, fitness, wellness, retail, healthcare, or another customer-focused business.
- Strong leadership and communication skills.
- Proven sales and customer-service ability.
- Experience managing employees and schedules.
- Comfort reviewing basic business metrics and reports.
- Strong organizational skills and personal accountability.
- The ability to work independently while maintaining open communication with ownership.
Experience in wellness, fitness, recovery, spa, or membership-based businesses is preferred but not required.
What Success Looks Like
A successful Center Manager creates a center where clients want to return, employees want to work, sales consistently improve, operations run smoothly, and ownership always has a clear understanding of how the business is performing.
Powered by JazzHR