Join the One Community Health Welcome Team as a Receptionist!
Are you ready to make a meaningful impact in your community? One Community Health is seeking a Front Desk Receptionist to join our Welcome Team. As the first point of contact for our valued patients, you’ll play a vital role in providing exceptional service and creating a welcoming, seamless experience.
This is a great opportunity to join an organization committed to serving the community while building a career in healthcare. This is a full-time, position located at our clinic in The Dalles, Oregon.
Key Responsibilities:
- Patient Registration: Efficiently check-in patients, collect demographic and billing/insurance information.
- Appointment Management: Schedule and confirm appointments with precision and accuracy.
- Payment Handling: Receive patient payments and maintain accurate records.
- Communication Hub: Answer and screen telephone calls, deliver messages promptly, and provide excellent customer service.
- Independence and Initiative: Handle patient complaints, address billing inquiries, and take on self-directed projects as assigned.
Minimum Qualifications:
- Fluent Bilingual in English and Spanish.
- 1 year of customer service-related experience.
- Comfortable multi-tasking in a face paced environment.
- Effective communication and ability to use multi-line telephones.
- Experience with Microsoft Office applications; Word, Excel, Outlook.
- High school graduate or G.E.D.
- Cash handling experience in retail or office setting.
Preferred Qualifications:
- Knowledge of medical terminology.
- Post high school education in office/clerical coursework.
- Experience working in a telephone call center environment.
- Experience working with low income, multi-ethnic populations
Benefits:
- Medical, Dental & Vision Insurance
- Life, Long-Term Disability, Accident, & Critical Illness Insurance
- Empower Retirement 401k
- 200 hours of Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Life Mart- Employee Discounts
- Employee Wellness Events & Team Challenges
- Local Gym Membership Discounts
Compensation:
- Hourly/Non-Exempt: $21.00-$21.75 per hour
- Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.
- Weekend Differential: This position receives base hourly pay along with an extra $10.00 for each hour worked on weekends (Saturday and Sunday).
OCH is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.