Welcome Home Delivery Specialist

ROLES AND RESPONSIBILITIES: 

• Safely operate the agency box truck to transport donated furniture, household goods, and Welcome Home items to designated locations. 

• Assist with loading, unloading, securing, and transporting furniture and donated items while following proper lifting and safety procedures. 

• Support volunteers during Welcome Home deliveries and apartment setup activities. 

• Assist with staging apartments by placing furniture and household items in designated locations as directed. 

• Ensure deliveries are completed accurately, efficiently, and on schedule. 

• Conduct basic pre- and post-trip vehicle inspections and promptly report maintenance concerns, safety issues, or damage. 

• Maintain the cleanliness, organization, and fuel level of the agency box truck. 

• Complete delivery logs, mileage records, and other required documentation accurately and on time. 

• Assist with organizing, moving, or transporting donated furniture and supplies as needed. 

• Ensure donated items are handled with care to prevent damage during loading, transport, and delivery. 

• Follow all agency safety procedures and traffic laws while operating agency vehicles. 

• Provide courteous, respectful, and professional interactions with volunteers, donors, community partners, and clients when applicable. 

• Represent Safe Haven's mission and values positively within the community. 

• Perform other duties as assigned to support the Welcome Home Program and agency operations.  
  

MINIMUM REQUIREMENTS: 

 Education & Experience 

• High school diploma or GED preferred. 

• Previous experience driving a box truck, cargo van, or other commercial-sized vehicle preferred. 

• Experience with deliveries, moving, warehouse operations, or logistics is preferred but not required.  

License & Certifications 

• Valid driver's license with an acceptable driving record. 

• Must successfully pass a background check. 

• Must be insurable under Safe Haven's vehicle insurance policy 

 Knowledge, Skills & Abilities 

• Ability to safely operate a box truck. 

• Strong commitment to safety and following established procedures. 

• Ability to communicate professionally with volunteers, staff, donors, and clients. 

• Dependable, punctual, and able to work independently. 

• Strong organizational and time management skills. 

• Ability to adapt to changing delivery schedules and priorities. 

• Ability to work collaboratively as part of a team. 

• Demonstrates professionalism, integrity, and respect in all interactions. 

• Commitment to supporting Safe Haven's mission of serving families experiencing homelessness. 

PHYSICAL DEMANDS / WORK ENVIRONMENT 

• Ability to frequently stand, walk, bend, reach, stoop, and climb stairs as needed during deliveries. 

• Ability to regularly lift and carry up to 50 pounds independently and heavier items with assistance. 

• Ability to load, unload, and move furniture and household items using proper lifting techniques. 

• Ability to enter and exit a box truck multiple times during deliveries. 

• Ability to work both indoors and outdoors in varying weather conditions. 

Working Conditions 

• Primarily works on Thursdays and/or Fridays for approximately 4-10 hours each week. 

• Frequent travel within or surrounding the Middle Tennessee area using an agency vehicle. 

• Moderate physical activity involving deliveries, loading/unloading, and apartment setup. 

• Occasional interaction with clients, volunteers, donors, and community partners. 

• Work may involve navigating apartment buildings, stairs, and varying delivery environments.