Welcome Center Concierge - Soul Center YMCA (Beverly, MA)

In this role, you'll be the first point of contact for members and guests-creating a positive, welcoming experience while helping individuals and families connect to everything the YMCA has to offer. Join our team at the Soul Center YMCA , a unique wellness-focused facility featuring a welcoming atmosphere and a beautiful indoor saltwater pool!

NOW HIRING: Member Services Team Member

Soul Center YMCA - Beverly, MA
(Beverly Athletic Club - Operated by the YMCA of the North Shore)

Are you an energetic, friendly, and social individual who thrives in a fast-paced environment? Join our team at the Soul Center YMCA, a unique wellness-focused facility featuring a welcoming atmosphere and a beautiful indoor saltwater pool!

We are seeking a motivated Member Services Team Member to join our Welcome Center team. In this role, you'll be the first point of contact for members and guests-creating a positive, welcoming experience while helping individuals and families connect to everything the YMCA has to offer.
What You'll Do

• Provide excellent customer service to members, guests, and program participants both in person and over the phone
• Welcome members with a friendly, engaging approach that supports member satisfaction and retention
• Give tours to prospective members and promote YMCA memberships and programs
• Build meaningful relationships and help members connect to programs that support their goals
• Assist with membership updates, questions, and general inquiries
• Address concerns professionally and escalate issues when needed
• Follow YMCA policies and procedures related to member services
• Monitor locker rooms as needed and respond to emergencies appropriately

What We're Looking For

• Strong communication and interpersonal skills
• A passion for customer service and community engagement
• Ability to multitask and stay organized in a fast-paced environment
• A positive, team-oriented attitude
• Commitment to creating a welcoming and inclusive member experience

Why Work at the YMCA?

At the YMCA, you're more than an employee-you're part of a mission-driven organization dedicated to strengthening community.

• FREE YMCA membership & program discounts
• Paid training and professional development
• Opportunities for growth across seven YMCA locations
• Retirement plan with company contribution

Ready to be the friendly face that welcomes our community every day?
Apply today and be part of something meaningful at the Soul Center YMCA!