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Job Type
Full-time
Description
Location: Phoenix, AZ (Onsite Monday-Thursday, Work Remotely on Fridays!)
Employment Type: Full-Time, Salaried ($45,000 starting salary + robust benefits)
Fuel Your Career at the Intersection of Tech and Automotive Innovation
Are you a natural problem-solver who loves troubleshooting web interfaces, decoding HTML/CSS, and delivering a stellar support experience? Do you want to build a career with a high-growth tech company rather than just taking another support job?
Team Velocity is looking for a Website Support Specialist (L1) to join our dynamic team in Phoenix. In this role, you'll be the tech-savvy hero behind our clients' digital success, helping automotive dealerships nationwide optimize their web presence using our proprietary platform, Apollo.
If you are curious, eager to learn, and thrive in a fast-paced environment where your voice matters, we want to talk to you!
What You'll Do
- Be the Technical Problem-Solver: Prioritize and resolve website support requests via email, phone, and web submissions with speed, accuracy, and empathy.
- Empower Our Clients: Guide onboarding, OEM, and Customer Success teams through website content maintenance, inventory management, and Apollo web-building tools.
- Troubleshoot & Escalate: Analyze, document, and report technical bugs and product malfunctions using tracking systems like Jira and Salesforce.
- Collaborate Cross-Functionally: Work closely with developers, account managers, and vendor partners to squash complex issues and keep client websites running seamlessly.
- Never Stop Learning: Stay on top of cutting-edge product updates, digital marketing trends, and the ever-evolving automotive tech landscape.
What You Bring
- The Tech Foundation: A working knowledge of HTML, CSS, content management systems (CMS), and web-building software. (Bonus points if you know Salesforce, Jira, or automotive inventory management!)
- Experience & Education: A Bachelor's degree paired with 1+ years of customer support or web-related experience.
- Supercharged Soft Skills: Exceptional communication skills, fierce organizational habits, and the ability to explain technical fixes clearly and concisely.
- The Right Vibe: A curious, positive, and proactive mindset. You aren't afraid to ask questions, you embrace challenges with empathy, and you hustle without sacrificing quality.
Perks & Compensation
- Starting Salary: $45,000 annually
- Work-Life Balance: Enjoy a hybrid schedule-work from our vibrant Phoenix office Monday through Thursday, and enjoy the flexibility of working remotely on Fridays.
- Comprehensive Benefits: Medical, dental, vision, 401(k) with matching, paid time off, wellness programs, and more.
- Growth Potential: This is an entry-level launchpad designed to fast-track your career in tech support, client success, or web development.
Next Steps
Ready to hit the gas on your career?
- Visit our Careers Page at Team Velocity
- Search for the job listing, upload your resume and be sure to complete the Employment Application. *Incomplete submissions may not be eligible for consideration.
- If you are selected to move forward, one of our Talent Managers will reach out to you directly within 7-10 business days from your submission.
- Thank you, and best of luck!
About Team Velocity
Team Velocity is revolutionizing the automotive industry. We aren't just a marketing agency; we are a tech-driven powerhouse. Our proprietary platform, Apollo, leverages advanced data analytics to predict consumer behavior, automating hyper-personalized marketing campaigns that maximize ROI for dealerships nationwide.
Our culture thrives on creativity, camaraderie, and relentless drive. If you're ready to make an impact in a fast-growing industry, apply today!
Salary Description
Starting at $45,000 annually