Webmaster / Digital Experience Manager

Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint. Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide. www.agilysys.com   

Webmaster & Digital Experience Manager

Local Candidates Only.  No Sponsorship Opportunities

Position Summary

Agilysys is seeking a highly motivated Webmaster / Digital Experience Manager to own the performance, maintenance, optimization, and digital user experience of Agilysys.com and related web properties. This role is responsible for ensuring the website delivers a best-in-class experience for customers, prospects, partners, and investors while supporting lead generation, brand awareness, SEO performance, and marketing campaign execution. The ideal candidate combines technical website administration skills with digital marketing expertise and is comfortable collaborating across Marketing, Product, IT, and external agencies.

Why This Role Matters 

The Webmaster / Digital Experience Manager is responsible for ensuring Agilysys' digital presence effectively supports business growth, customer engagement, and brand awareness. This role serves as the steward of the company's web properties, driving website performance, user experience, search visibility, lead generation, and digital marketing effectiveness. Through collaboration with cross-functional teams and external partners, this position helps maximize the business value of Agilysys' digital investments while maintaining the highest standards of performance, security, accessibility, and user experience.

Key Responsibilities

• Manage and maintain Agilysys corporate websites and related digital properties.
• Ensure website functionality, uptime, security, and performance.
• Oversee CMS administration, content publishing, workflows, and governance.
• Conduct routine audits to identify broken links, outdated content, accessibility issues, and technical improvements.
• Implement website enhancements and new functionality.
• Partner with Marketing teams to execute web-based campaigns and landing pages.
• Support lead-generation initiatives through website optimization.
• Ensure consistent branding, messaging, and user experience across all web properties.
• Assist with email marketing integrations and campaign tracking.
• Monitor website traffic, engagement metrics, conversions, and user behavior.
• Develop dashboards, KPIs, and reporting to measure website performance and recommend optimizations.
• Manage on-page and technical SEO initiatives to improve search visibility and content performance.
• Coordinate with external web development agencies and consultants.
• Lead website projects, upgrades, migrations, redesign efforts, and enhancement roadmaps.
• Ensure compliance with privacy regulations, accessibility standards, and website security requirements.
• Partner with IT to maintain website security, backups, and disaster recovery processes.

Qualifications

• Bachelor's degree in Marketing, Communications, Information Systems, Computer Science, or a related field.
• 5+ years of website management and digital marketing experience.
• Experience with CMS platforms such as WordPress, Drupal, Sitecore, HubSpot CMS, or similar.
• Working knowledge of HTML, CSS, JavaScript, and SEO best practices.
• Experience with Google Analytics and digital reporting tools.
• Strong project management and organizational skills.
• B2B SaaS or hospitality technology experience preferred.
• Experience with HubSpot, Marketo, Salesforce, or similar marketing technologies preferred.
• Experience managing multilingual or international websites preferred.
• Knowledge of UX/UI design principles preferred.
• Familiarity with A/B testing and conversion rate optimization preferred.

Required Skills & Competencies

• Website administration and content management systems (CMS).
• Digital marketing and lead generation optimization.
• Web analytics, reporting, and performance measurement.
• Search engine optimization (SEO) best practices.
• HTML, CSS, and basic JavaScript knowledge.
• Project and vendor management.
• Website governance, security, privacy, and accessibility compliance.
• Data-driven decision making and continuous improvement.
• Cross-functional collaboration and stakeholder management.

Personal Attributes

• Customer-focused with a passion for delivering exceptional digital experiences.
• Strong attention to detail and commitment to quality.
• Proactive problem solver with a continuous improvement mindset.
• Organized and able to manage multiple priorities effectively.
• Collaborative and effective in working across departments and with external partners.
• Adaptable and comfortable operating in a fast-paced environment.
• Results-oriented with a strong sense of ownership and accountability.

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Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.

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The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.

Agilysys is an equal opportunity employer.  In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.

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