| Location | Tallahassee, FL |
Location: Tallahassee, FL
Duration: 12+ Months
Skills: Helpdesk, SQL
Experience: 8+ Years
No third party C2C
Responsibilities
Possessing specialist knowledge of operating systems, devices, applications and software
Providing technical support to teams within the organisation, and to external clients when required
Assisting with systems integrations
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
Maintaining and updating technical documents and procedures
Identifying and resolving technical issues
Managing coordination at a local and international level where required
Delivering regular and customised training to teams within the business
Preparing maintenance plans and upgrading schedules for the organisation's systems
Developing reports for teams across the business