Water Utility Technician - Distribution & Metering

Water Utility Technician - Distribution & Metering

Salary

$32.34 Hourly

Location

1200 Ogden Avenue, Naperville, IL

Job Type

Full Time

Job Number

3070

Department

Department of Public Utilities - Water

Opening Date

10/16/2026

• Description
• Benefits

Job Description

The City of Naperville's Water Utility is currently seeking a Water Utility Technician perform a variety of operational, maintenance, repair, and rehabilitation work duties and provide customer service to water and wastewater utility customers (including testing water quality, responding to pressure calls, high bill investigations, water distribution valve exercising, hydrant statics, water meter installations, b-box repairs, turn-ons/turn-offs for nonpayment, leak detection and correlation, and shutdowns for repairs to the water system. The Utility Technician troubleshoots and repairs the Water Utility's AMI systems and advanced water meter program.

Experienced incumbents may perform duties assigned with greater independence, may provide direction to employees and contractors, and may possess some discretion to effectively and efficiently plan and prioritize work, and tools and materials needed to respond to calls each day.

This position is represented by the IBEW Local 196 union. Wage rates and other benefits are subject to the language in the Collective Bargaining Agreement.

Duties

• Provides a high level of customer service to water utility customers by responding to complaints about water quality, water pressure, and problems with valves. Advises utility customers on procedures, policy, and options available for the resolution of water utility service problems. Refers city-related water problems to appropriate personnel for resolution.
• Repairs, installs, tests, and replaces water meters. Accurately and timely enters meter and/or meter part numbers into City electronic work order and/or inventory systems. Assists contractors with meter testing.
• Locates and inspects the water system and appurtenances for the JULIE system, contractors, and construction and rehabilitation projects, including mapping and system analysis projects.
• Collects and analyzes water samples; performs routine water quality tests such as those for chlorine.
• Performs non-dig hydrant repairs, substantial repairs/partial replacements, and adjustments to b-boxes and valve boxes and auxiliary valves with and without mechanical assistance (including hand-digging up to a two-foot depth).
• Performs a large volume of watermain valving and/or mapping duties for GIS/CIP projects.
• Provides customers with water service activations and terminations for non-payment and reactivations as appropriate.
• Maintains accurate records of customer service complaints, activities, and results.
• Maintains buildings and grounds, inventories, and vehicles.
• Monitors work zones for unsafe conditions and takes corrective action when warranted. Reports such conditions to supervisor as appropriate. Adheres, at all times, to proper confined space procedures and other safety-related policies and practices. Practices safety procedures in the performance of all job duties.
• Locates underground water services and appurtenances for the division's own operations and maintenance work.
• Assists with cross connection control.
• Thaws frozen water service lines.
• Reliably responds to emergencies after normal work hours and works overtime as needed.
• Performs all other duties as assigned.

Qualifications

Required

• A high school diploma or equivalent.
• Two years of experience with utility location, construction, or a related field.
• A valid State of Illinois driver's license.

Preferred

• IEPA Class D Public Water Supply Operator Certification.
• Previous mechanical maintenance experience/skills.
• Previous electrical experience/skills.
• Computer skills and keyboarding familiarity.
• Cross-Connection Control Device Inspector (CCCDI) Certification.

Additional Information

The City of Naperville, Illinois is a dynamic community of 153,000 residents, conveniently located 28 miles west of Chicago. Various publications have named Naperville as one of the best cities in the United States in which to live. The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area. It's also a great place to work! Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a collaborative working environment, a forward-looking leadership team, and a competitive benefits package.

Click here to learn more about the benefits offered by the City of Naperville.

Applications should be completed thoroughly, and resumes will not be accepted in lieu of an application but should be attached to the application. Include all requested education, experience, attachments, and other information when applying. Incomplete applications are subject to rejection. Notifications to applicants will be sent electronically to the email address provided in the application.

THE CITY OF NAPERVILLE IS AN E. O. E.

The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.

The City of Naperville offers a comprehensive benefits package that includes, but is not limited to:

• Medical, Dental, Vision, and Life Insurance
• IMRF (Illinois Municipal Retirement Fund) or Fire/Police Pension Programs
• May be eligible for Federal Student Loan Forgiveness Program (if requirements are met)
• Deferred Compensation Investment Plans
• Flexible Spending Accounts
• Employee Assistance Program
• Additional Voluntary Benefits
• Paid Time Off and Holidays
• Sick Time
• Paid Maternity and New Parent Leave
• Service and Recognition Awards

For additional information click here.

Employer City of Naperville, IL

Address 400 S. Eagle Street

Naperville, Illinois, 60540

Phone 630-305-7066

Website http://www.naperville.il.us