Water Utilities Office Manager Closed | City of East Providence
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Home » Jobs » Full Time » Water Utilities Office Manager Closed
Water Utilities Office Manager Closed
Starting Salary: $64,669 Grade: 39 Union Affiliation: EPPMTEA
Summary Under the supervision of the Director of Utilities, the Water Utilities Office Manager supervises the Citys water billing operation. The Water Utilities Office Manager administers day-to-day office operations and supervises schedules and reviews the work of the billing and customer service representatives and office clerical staff.
Essential Duties and Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
• Schedules and supervises the water meter reading and billing program to ensure timely and accurate billing. • Supervises the scheduling of work orders and customer service work. • Coordinates and participates in the investigation of customer complaints relative to service and billing. • Responsible for the administration of meter reading software program, customer service records, and division inventory control. • Coordinates shut-off procedures for collection of unpaid bills. • Responsible for the billing of all domestic, commercial, and industrial customers. • Ensures accurate record keeping of all division information and records. • Coordinates and assists with water quality lead and copper sampling activities and prepares required monitoring compliance and self-monitoring reports in accordance with RIDOH and regulatory requirements. • Analyzes customer account records to determine necessary service programs and assists in preparation of division budget and prepares reports as necessary. • Coordinates water billing, customer service, and financial activities with other City departments, including Finance, Treasury, and Public Works divisions. • Oversees and manages payroll processing for all water utility employees, including review and coordination of timekeeping records, payroll submissions, and reconciliation in coordination with the Finance and Human Resources Departments. • Oversees and manages customer service office staff, including scheduling, workload distribution, performance oversight, and day-to-day supervision. • Provides training and professional development for office personnel. • Assists with upgrades, maintenance, and improvements to billing, meter reading, and customer service software systems and related business processes. • Coordinates and processes vendor invoices and payments related to water utility operations, reviews tracks, and reconciles water-related expenses using City financial and accounting software, and works closely with the Finance Department to ensure accurate coding, timely payments, and compliance with City purchasing and accounting procedures. • Performs related work as required.
Desirable Knowledge, Skills, and Abilities Ability to plan, assign, and direct the work of others. Ability to understand and effectively carry out complex oral and written instructions. Ability to supervise and communicate with co-workers and direct reports in a productive and professional manner. Ability to meet the public and process complaints and inquiries in an efficient and courteous manner. Knowledge of city accounting procedures and regulations. Knowledge and ability to use computer applications related to billing and office productivity. Knowledge of municipal financial management systems and accounting software used for vendor payments, invoicing, and expense tracking. Ability to review invoices, verify charges, and ensure proper allocation of water utility expenses within enterprise fund accounts. Thorough understanding of utility billing practices. General knowledge of water meter reading, testing, installation, and maintenance practices sufficient to support billing and customer service operations.
Minimum Qualifications High school diploma or equivalent. Associate degree or post-secondary education preferred. Three to five years of professional experience in utility billing practices, customer service, and office administration. Three to five years of supervisory experience in an office billing and customer service operation. Knowledge of meter reading installation, testing, and repair methods and procedures preferred. Or any equivalent combination of experience or training that provides the desired knowledge, skills, and ability.
Examination Weight: 100 Oral Application Procedure: Apply on the City of East Providence Employment Website on ADP WorkforceNow. Application Deadline: January 13, 2026 Date Posted: December 20, 2025 Submission Deadline: Tuesday, January 13, 2026 Employment Type: Full Time
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