Water Technician (ID#570)

Our Client is a leading fire, water, and mold restoration company serving King of Prussia, the Eastern Main Line, Bala Cynwyd, and surrounding communities throughout the Greater Philadelphia region. As a trusted name in property damage restoration, our team specializes in the cleanup and restoration of residential and commercial properties, helping customers recover from water damage, fire and smoke damage, mold, biohazard events, and storm damage. We are highly trained, IICRC-certified, and committed to making every loss situation "Like it never even happened."

Our team is available 24 hours a day, 7 days a week — including weekends and holidays — because emergencies don't follow a schedule. We are seeking dedicated, service-oriented professionals who share our passion for helping people through their most difficult moments.

The Water Damage Restoration Technician plays a critical role in delivering high-quality restoration services to residential and commercial clients affected by water damage. Working under the direction of the Crew Chief, this technician performs water extraction, structural drying, equipment setup and monitoring, demolition of damaged materials, and mold mitigation tasks — all in accordance with Our Client's production guidelines and IICRC industry standards. This is a hands-on, field-based position that requires physical stamina, attention to detail, and a genuine commitment to excellent customer service.

Emergency Response & Production

Respond promptly to emergency water damage service calls as assigned, adhering to the 1-4-8 job response standard

Perform water extraction, structural drying, dehumidification, and applied structural drying per Our Client production guidelines

Set up, monitor, and break down drying equipment including air movers, dehumidifiers, and specialty equipment

Perform controlled demolition of water-damaged building materials including drywall, flooring, and insulation as required

Identify and address mold and microbial growth using approved remediation procedures

Prepare rooms and staging areas before, during, and after each project

Leave each jobsite clean, orderly, and in professional condition upon completion

Customer Service & Communication

Maintain clear, respectful two-way communication with the Crew Chief and fellow technicians throughout all projects

Communicate proactively with customers to explain the restoration process, address concerns, and set expectations

Report any customer complaints, property concerns, or scope changes to the Crew Chief immediately

Represent Our Client professionally at all times, demonstrating empathy and professionalism to customers in stressful situations

Equipment, Vehicle & Facility Maintenance

Inventory and load the work vehicle with all equipment, products, and supplies required for each project

Maintain a clean, organized, and road-ready vehicle at all times

Inspect, clean, and disinfect equipment regularly; report damage or malfunctions promptly

Complete daily, weekly, and monthly vehicle and equipment maintenance checklists as assigned

Assist in maintaining a clean and orderly warehouse, office, and grounds

Safety & Compliance

Understand and follow all safety and risk management guidelines on the jobsite, in the office, and while traveling

Comply with all safety policies outlined in the Our Client's Safety Manual

Properly utilize personal protective equipment (PPE) including respirators, gloves, and protective suits when required

Install and remove containment systems properly to protect unaffected areas of the property

Handle hazardous materials and biohazard situations in accordance with OSHA standards and company protocols

High school diploma or GED

Valid driver's license with a clean driving record

Ability to lift, carry, and move equipment weighing up to 50 lbs regularly

Physical fitness to stand, walk, bend, kneel, crouch, and reach for extended periods

Ability to work in confined spaces, high heat, humidity, cold conditions, and environments with debris, mold, or water damage

Strong communication, listening, and interpersonal skills

Self-motivated, dependable, and able to work with minimal supervision

Comfortable working in challenging, fast-paced, and sometimes physically demanding environments

Ability to be on call for emergency response as required

Preferred

IICRC certification in Water Damage Restoration (WRT), Applied Structural Drying (ASD), or Applied Microbial Remediation (AMRT) — or willingness to obtain certification within a specified timeframe after hire

Prior experience in water/fire/mold restoration, construction, or a related field

Experience operating restoration equipment such as air movers, dehumidifiers, moisture meters, and thermal imaging cameras

Knowledge of carpentry, construction, or building systems

Bilingual skills a plus

Competitive pay rate commensurate with experience

Comprehensive benefits package including health, dental, and vision insurance

401(k) with company matching

Company-provided uniforms and personal protective equipment

Paid training and IICRC certification support

Clear career progression path — from Technician to Crew Chief to Project Manager and beyond

A supportive, team-oriented work culture built on fairness, mutual respect, and community service

This position requires regular fieldwork at residential and commercial job sites throughout the King of Prussia and Greater Philadelphia area. Technicians will encounter a wide range of environmental conditions including water-damaged structures, elevated temperatures or humidity, and sites with mold or biohazard materials. Proper PPE will always be provided and required. Emergency on-call availability will be expected on a rotating basis.

Our Client is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.