Water Mitigation Lead

Job Responsibilities for Mitigation Lead

Position Summary

The Mitigation Lead is in charge of assigned mitigation jobs in the field, from emergency dispatch through final inspection and billing handoff. The Lead works alongside the crew and directs assigned technicians and general laborers. Water mitigation is the primary focus, with fire, smoke, mold, and cleanup work assigned within training and the approved scope.

This full-time, field-based role serves Greater Cleveland, reports to the Mitigation Supervisor, and participates in the after-hours emergency rotation.

Key Responsibilities

1. Emergency Response and Job Setup

• Dispatch: Review the assignment, confirm crew and equipment needs, give the customer an ETA, and meet the assigned response window. Verify the correct mitigation job in DASH and link the Mitigate assignment.
• Inspection and Scope: Document the source and whether it is active, affected rooms and materials, category and class, pre-existing damage, and baseline moisture and psychrometric readings. Build the field scope, explain the plan, and verify required work authorization before starting.

1. Crew Direction and Safety

• Daily Production: Set the work sequence, assign daily targets, and coordinate labor, materials, equipment, and return visits. Check progress during the shift and flag delays or shortages before commitments slip.
• Training and Quality: Work alongside the crew on extraction, selective demolition, containment, property protection, cleaning, and drying. Demonstrate the work, inspect the crew’s output, correct deficiencies before leaving, and escalate repeated performance issues.
• Site Safety: Check hazards, PPE, and containment before work begins and when conditions change. Protect occupants and unaffected areas. Stop and escalate unsafe conditions, suspected regulated materials, or work outside the crew’s training.

1. Drying and Equipment

• Drying Plan: Size and place equipment, coordinate daily monitoring, and adjust the setup based on documented readings. Escalate stalled drying or hidden damage. Verify and record final dry readings before equipment removal.
• Equipment Readiness: Track equipment at placement, transfer, and pickup. Keep trucks stocked, clean and check returned equipment, and report damage or shortages before the next dispatch.

1. Documentation and Cost Control

• Job Records: Review the crew’s DASH and Mitigate or MICA entries against work performed. Verify room-level photos, moisture maps, notes, readings, and equipment logs. Upload required photos within eight business hours and complete the initial Mitigate record within 24 hours.
• Job Costs: Check job-coded labor, materials, and equipment days against the plan. Correct missing or inaccurate entries and flag overruns to the supervisor early.

1. Customer Communication and Closeout

• Customer Updates: Update the customer at the start, daily during active work, and at closeout. Log the next visit and promised follow-ups. Address concerns on site and assign or escalate unresolved complaints and callbacks.
• Final Inspection: Walk the finished work, verify final readings and photos, confirm cleanup and equipment pickup, and obtain the Certificate of Completion. Record any open item and who will finish it.

Accountability Handoffs

• Mitigation Supervisor or Assigned Project Manager: Receive status updates and resolve scope, staffing, or schedule exceptions. The Lead provides field findings and supporting documentation.
• Estimator and Office: The Lead verifies that the correct DASH job has authorizations, field records, costs, and approved changes, confirms the estimate upload with the estimator, and turns over verified quantities and equipment days promptly to support two-day billing.
• Receiving Reconstruction Project Manager: Confirm receipt of the completed mitigation scope, remaining work, and customer commitments when reconstruction follows.

Authority and Required Controls

• Field Authority: Direct crew assignments, adjust the drying setup within approved scope, and stop unsafe work or work missing required authorization. Escalate promptly and identify what is needed to resume.
• Approval Limits: Get approval through the assigned project manager or supervisor before expanding scope or committing to additional work or drying days. Route pricing, coverage, and payment decisions to their designated owners.

Qualifications

1. Current IICRC Water Damage Restoration Technician (WRT) certification is required at hire.
2. At least one year of hands-on water mitigation experience and demonstrated experience leading a crew of two or more.
3. High school diploma or equivalent and a valid driver’s license with a driving record that meets company requirements.
4. Ability to build and adjust a drying plan, use mobile job documentation, and communicate clearly with customers and crews. Availability for on-call nights, weekends, and holidays.
5. IICRC Applied Microbial Remediation Technician (AMRT) and Applied Structural Drying (ASD) certifications are preferred. Experience with DASH, Mitigate or MICA, and insurance program documentation is preferred.

Success Measures

• Crew and Quality: Crews know the plan and meet daily targets. The Lead checks the work before leaving and corrects deficiencies or documents who will resolve them.
• Documentation and Cost: Field records meet the required deadlines, support billed work and equipment days, and show where costs or scope changed.
• Customer and Closeout: Customers know what comes next. Billing and reconstruction receive complete handoffs with any open items and owners identified.

This description defines the primary accountabilities of the position. Duties may change as company needs and processes evolve.

We’re a full-service restoration company with a mission of restoring peace of mind to our customers. When homes or businesses suffer a flood, fire, or storm, they need someone who will rebuild their space with care and skill.

We’re built on five Core Values:

Communication – Clear and professional dialogue
Learning – Always improving
Excellence – Good enough isn’t
Accountability – If you touch it, you own it
Reliability – We do what we say and show up on time