Cellular Telephone, Communication Skills, Corporate Policies, Customer Support/Service, Documentation, Driver's License, Establish Priorities, Health Plan, Loading/Unloading, On Call, Organizational Skills, Presentation/Verbal Skills, Product Demonstration, Quality Control, Quality Management, Resolve Customer Issues, Telephone Skills, Time Management, Writing Skills
Construction workers…when will the construction industry take a dive? Nobody truly knows, we only know it will happen. Consider a career in the restoration industry, an industry that is recession-proof! No more feast or famine. Enjoy steady work with the premier restoration company offering competitive pay, sign-on bonuses and other incentives, PTO, advancement opportunities, and paid training!
Position Overview:
When disaster strikes somebody’s home or office, we are first on the scene. You are part of the team that swoops in to save the day. A technician stabilizes the chaos by performing water/fire mitigation and other types of organized demo and cleaning. Inspect, assess, and complete restoration work and put the customer at ease.
Job Responsibilities:
- Be dependable.
- Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives on time at work site.
- Explain mitigation process to customers and answer questions.
- Safely completes assigned jobs according to protocol, while maintaining quality control on each job.
- Scope typically includes water extraction, pack-out contents, removing/disposing of non-salvageable materials, cleaning of salvageable materials.
- Participate in our on-call rotation, responding to after-hours and weekend emergency losses.
- Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to the supervisor.
- Inspects jobs after completion obtains customer signatures for approval purposes.
- Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency.
- Resolves issues with customers, communicates customer issues, and daily job activities with supervisor and key company staff.
- Prepares documentation and pictures according to company policies and procedures.
Job Requirements:
- Dependability.
- Strong work ethic and willingness to learn; Experience in the restoration or construction industry not required.
- Valid Driver’s license and satisfactory driving record.
- Good verbal written and communication skills.
- Good customer service skills.
- Can read and safely follow product label usage instructions.
- Must be able to prioritize activities and meet deadlines.
- Drug/Alcohol/Tobacco free required.
Certifications are not required but preferred:
- WTR – Water Damage Restoration Technician.
- ASD – Applied Structural Drying Technician.
Compensation and Incentives:
- Competitive wage $22-26/hr.
- $500 Startup bonus after 90 days of employment.
- Regular after hours bonuses
- Quarterly performance incentives.
- PTO Accrual.
- Health plan.
- Opportunities for certification/advancement.
- Cell phone allowance.
This franchise is independently owned and operated.
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ServiceMaster Restoration by David