From managing customer accounts and investigating billing discrepancies to helping residents with questions and concerns, the Water and Sewer Billing Coordinator combines financial accuracy, problem-solving, and customer service in a busy municipal office. Qualified candidates should also bring: Four (4) years of experience in accounting, bookkeeping, or related administrative work, including at least one (1) year of customer service experience; or an equivalent combination of education, training, and experience.

Town of Hopkinton

Water and Sewer Billing Coordinator

The Town of Hopkinton is seeking a detail-oriented, organized, and customer-focused professional to join our Department of Public Works as our Water and Sewer Billing Coordinator.

Do you enjoy working with numbers, solving problems, and helping people? Are you someone who notices when something doesn't quite add up and enjoys figuring out why? If so, this may be a great opportunity for you!

Schedule: Full-Time, Monday–Friday, 7:00 AM–3:30 PM

Anticipated Hiring Range: $27.60 - $33.12 per hour

Full Salary Range:  $27.60 - $38.64 per hour

About the Position

This position plays an important role in keeping the Town's water and sewer billing operations running smoothly. From managing customer accounts and investigating billing discrepancies to helping residents with questions and concerns, the Water and Sewer Billing Coordinator combines financial accuracy, problem-solving, and customer service in a busy municipal office.

Working under the direction of the Administrative Manager and alongside the Water & Sewer team, you'll have the opportunity to work independently, collaborate with colleagues, and contribute to essential services that our community relies on every day.

What We're Looking For

We're looking for someone who takes pride in their work, enjoys finding solutions, and understands the importance of accuracy and follow-through.

Prior experience in water and sewer or utility billing is strongly preferred, particularly experience with customer accounts, billing adjustments, and resolving discrepancies.

Qualified candidates should also bring:

• Four (4) years of experience in accounting, bookkeeping, or related administrative work, including at least one (1) year of customer service experience; or an equivalent combination of education, training, and experience.
  
• Strong analytical, organizational, and problem-solving skills, with excellent attention to detail.
  
• Experience working with financial records and accounting systems, proficiency with spreadsheets, and the ability to learn and navigate new software systems.
  
• Excellent communication and customer service skills, including the ability to handle challenging conversations with patience and professionalism.
  
• The ability to work independently, manage competing priorities, and collaborate effectively with others.

Experience in municipal government, Munis billing, and automated meter reading software is also preferred.

Internal/External Applicants: To be considered for this position, please submit the required online Application for Employment, a cover letter and resume.

Applications received by 4:00 PM on Friday, October 23, 2026, will receive priority consideration.  Applications will continue to be accepted and reviewed until the position is filled. All candidates will be notified of their application status. A paper application may be obtained by contacting

hr@hopkintonma.gov

. 

The Town of Hopkinton is an Equal Opportunity/Americans with Disabilities Act Employer. Individuals who may need an accommodation in order to participate in the application or interview process should contact Human Resources.

https://groups.google.com/a/hopkintonma.gov/g/jobs