Excellent communication and presentation skills to effectively explain a solution to a customer's problems. Ability to effectively prioritize and escalate customer issues as required.
Numbers & Facts
Location
Seattle, Washington
Description
Description
This position will require the individual to represent the company and support clients.Responsibilities:
Provide email and phone support to customers
Work with customers to understand goals and business processes
Provide expert knowledge of our product to the customer
Drive to continually improve our internal process for customer care
Identify, troubleshoot and resolve issues encountered by users
Qualifications:
Prior applicable experience in a technical support or professional services environment
A 4 year degree and/or 5+ years of demonstrated industry experience
Demonstrated analysis, problem solving and troubleshooting expertise
Comfortable interacting with all levels of management and roles within the client organization
Ability to effectively prioritize and escalate customer issues as required
Excellent communication and presentation skills to effectively explain a solution to a customer's problems
Detailed, organized and results oriented
Ability to learn and assimilate technical information quickly
Enthusiasm, strong work ethic and a positive attitude