| Location | Kingsport City, TN |
Team Member-job description
Purpose: To work seamlessly with other team members to achieve the same goal. Execute all tasks assigned by the Store Manager or assistant. Keep the store spotless,
Task:
Orientation checklist signed off
Ensure vehicles are properly prepped
Keep tunnel clean by spraying any dirt or debris out.
Competent with DRB, Sonny’s, Micrologic (setting up fastpass plans, discontinuing plans, changing out receipt paper, pulling reports)
Remove all trash from the trash cans
Replace trash can liners
Unclog all vacuum hoses
Clean out each vacuum canister by removing the bottom bin and shaking the vacuum bags
Clean out the filter in the top of the vacuum canister and make sure there is nothing blocking the airway for the hose
Sweep/mop office and lobby
Sweep/mop bathroom(s)
Restock paper towel rolls (bathroom)
Restock toilet paper
Replace hand soap
Responsibilities:
Work with other team members to achieve daily, weekly, and monthly goals
Warmly welcome each customer and assist them throughout the wash process
Maintain a positive attitude, wear a smile as it is part of the uniform
Engage customers in polite, friendly conversation, making them feel welcomed
Work with fellow team members to keep the site clean and organized
Become a subject matter expert on wash methods, safety, inspection, and maintenance, and apply that knowledge daily
Cleaning out vacuums and unclogging vacuum hoses
Guiding customers onto the tunnel/prep area
Prepping customers cars with prep brush
Handling vacuum area trash hourly
Sweeping vacuum area/parking lot
Making sure property is clean of any trash and debris.
Making sure the landscape looks clean.
Wash/Fold any towels collected from customers.
Make sure towel cart is stocked and ready for customers
Checking in on customers to make sure wash quality is great and giving a good experience
Always smiling and friendly to all customers
Working with managers with any tunnel/backroom problems
Post morning and nightly numbers
Opening the store and making sure all equipment is working and 100% in the morning
Closing the wash making sure all equipment is shut off, and ready for the morning.
Making sure the tunnel is cleaned and pressure washed.
Doing preventive maintenance on all equipment
Making sure the alarm is set nightly, and all doors are locked when closed.
Clean vacuum canisters and hoses daily, and hourly during business hours.
Cleaning the bathroom and making sure toilet tissue and paper towels are available.
Cleaning office and lobby, including stocking any shelf products (air fresheners, etc.)
Making sure the backroom is well organized and cleaned out.
Ensure that vehicles are properly prepped.
Keep the tunnel, parking lot, office/lobby and equipment room clean for the customers and clean up any trip or slip hazards for anyone on property.
Ensure that ice and snow build up are appropriately handled to ensure people on sites are safe.
Maintain a friendly and welcoming attitude with all customers no matter what.
Assist managers with inventory.
Be competent with DRB (setting up/ managing plans, changing receipt paper, running reports and selling car care products)
Be ready to move up to assistant manager
Follow all safety and OSHA guidelines!
Always maintain clean uniform
Be able to properly fill out incident claims
If employees notice something wrong, they should let the manager or assistant know asap (any fluids on the ground in the back room, any strange noises etc.)
Rolling vacuum hoses
Empty vacuum canisters
Ensuring all LED lights are operational (report any light out to management)
Follow the cleaning checklist
Filling out incident report (store manager takes over after)
Being a one-minute manager
Post on can't wash anytime you cannot wash cars
Goals: To become an assistant manager. A team member needs to demonstrate a combination of skills, experience, and qualities.
Develop Relevant Skills: Team members should work on developing the skills necessary for managerial roles. This includes leadership, communication, problem-solving, and decision-making skills.
Excel in Current Role: Show exceptional performance in your current position. Consistently meet or exceed expectations, take on extra responsibilities, and demonstrate your commitment to the team's success.
Seek Feedback: Ask for feedback from supervisors and colleagues. Use this feedback to identify areas for improvement and work on them proactively.
Show Initiative: Volunteer for tasks or projects that give you exposure to managerial responsibilities. This can include leading small teams, managing projects, or handling customer issues.
Expand Knowledge: Keep learning about the industry, company policies, and management techniques. Attend relevant training sessions if available.
Express Interest: Let your supervisor know that you aspire to become an assistant manager. Expressing your career goals can put you on their radar.
Apply for Open Positions: Keep an eye out for assistant manager job openings within your company. When you feel you have the necessary skills and experience, apply for these positions.
Prepare for Interviews: If you're selected for an interview, prepare thoroughly. Be ready to discuss your qualifications, leadership abilities, and how you can contribute to the team as an assistant manager.
Demonstrate Leadership: In the interview and on the job, emphasize your ability to lead, make decisions, and handle challenges.
Continuous Improvement: Even if you don't get the position initially, continue working on your skills and gaining experience. Apply for assistant manager roles when they become available again.
Patience and Persistence: The process of moving from a team member to an assistant manager may take time. Be patient and persistent in your pursuit of this goal.
Increase customer satisfaction
Make every customer visit a positive one
Know all policies and Procedures
A team member will learn what job results the organization requires to accomplish its mission, strategy and goals.
Each team member should increase their talent by being smart and performing 100% at their job.
All Team members need to meet the following requirements:
A sociable personality with a desire to work as part of a team serving the public
Must be able to walk, stand, bend, stoop, twist, etc. for extended periods of time
Must be willing to work in hot/cold weather conditions
Reliable transportation to and from the car wash
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