Warranty Support Technician

Warranty Support Technician

Job Type: Part-time (4 day work week or adjusted 5 day work schedule)

Work Location: In person Weston, FL 33331 

About Us 

“Our Business Is How We Do Business”

Quality Importers Trading Co., Inc. is a B2B Product innovator, importer, distributor and representative to a multi-network of manufacturers across the world, specializing in the areas of wooden-ware, plastic injection molding, metal stamping and product packaging. QI’s core distribution businesses reside in cigar storage and packaging, home organization and warehouse packaging supplies.

Our mission is to unlock our customer’s business potential by delivering a dynamic selection of products and services, clear concise communication and just-in-time inventory with a sense of urgency and accuracy.

Job description:

The Warranty Technician is responsible for diagnosing, repairing, and replacing products covered under warranty while providing responsive and professional service to customers. This position combines customer service, technical troubleshooting, warranty administration, and hands-on repair work.

The Warranty Support Technician will communicate with customers to coordinate repairs or replacements, process warranty claims, order necessary parts and supplies, perform repairs, and maintain accurate records of completed work and follow-up needs.

Primary Function: Diagnose, repair, or replace products covered under warranty while ensuring customers receive timely and professional service.

Responsibilities:

• Respond to customer warranty inquiries via phone, email, and other communication channels
• Troubleshoot product issues and determine warranty eligibility
• Process warranty claims and maintain accurate records in company systems
• Coordinate repairs, replacements, and parts shipments as needed
• Document customer interactions and resolutions
• Work closely with internal departments to resolve product and service issues
• Test, inspect, and evaluate returned products when necessary
• Assist with repair and maintenance of products using hand and power tools
• Maintain organized warranty and repair records
• Provide exceptional customer service while resolving customer concerns professionally
• Perform other related duties as assigned to support the ongoing needs of the organization

Requirements:

• Proven experience as a technician or in a similar role
• Previous customer service experience (Preferred)
• Comfortable speaking with customers by phone and handling technical inquiries
• Mechanical aptitude and troubleshooting skills preferred
• Strong technical knowledge and understanding of product and NetSuite (Preferred)
• Experience using hand tools and performing minor repairs is a plus
• Strong attention to detail and organizational skills
• Excellent problem-solving skills and attention to detail
• Effective communication skills, both verbal and written
• Ability to work independently or as part of a team
• Ability to work in a fast paced environment
• Fine motor skills or hand-eye coordination
• Cigar Accessories brand knowledge: 1 year (Preferred)

Education:

High school diploma or equivalent