Helpdesk/Asset Management Specialist - Detroit, MI Digital Technology Solutions
Detroit, MI3 days ago
Highlights
POSITION SUMMARY: The Warranty Specialist the main point of contact and/or first level of escalation for customers on behalf of the divisions, participates as a member of a cross-functional warranty team, representing the disciplines of quality assurance and engineering; bringing the voice of customer in this activity. The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Numbers & Facts
| Location | Troy, Michigan |
| Industry | Automotive and Parts Mfg |
| Company Size | 10,000 employees or more |
| Year Founded | 1957 |
| Website | http://www.magna.com/ |
Description
Job descriptions may display in multiple languages based on your language selection.
What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.
Job Responsibilities:
POSITION SUMMARY:
The Warranty Specialist the main point of contact and/or first level of escalation for customers on behalf of the divisions, participates as a member of a cross-functional warranty team, representing the disciplines of quality assurance and engineering; bringing the voice of customer in this activity. Provide direction to satisfy customer warranty management requirements for new, modified or existing programs.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Learn and accomplish "expert" level competency in the customer warranty systems as directed by the supervisor
• Monitor repairs in the field using the customer system and provide early warning to the stakeholders on issues in field
• Create and distribute financial reports on warranty on monthly or more frequent basis if needed
• Access customer blogs, enthusiast websites, dealer resources, social media and other resources to keep a pulse on part performance in the field
• Gather warranty related data from both external and internal sources including OEM warranty programs, dealer returns and plant PPMs.
• Analyze returned parts from dealer participation programs for problem solving - root cause analysis.
• Analyze warranty data and establish priorities / rankings.
• Assist in preparing and presenting internal / external presentations.
• Acts as warranty champion, facilitates warranty management team meetings, and coordinates applicable project resolution.
• Works with the Divisions to identify Root Cause and develop action / implementation plan to correct.
• Tracks progress on warranty management team project implementation and reports on status, at regular intervals, internally and to OEM.
• Analyses data to ensure and prove that clean points are effective.
• Utilizes Magna internal warranty management systems such as Corporate Dashboard (Power Bi) and GWMS (Clustering & Alerts)
• Helps cross functional teams maintain best practices and lessons learned related to campaigns and warranty issues
• Engages with SME network to recommend warranty lessons learned read across back into design, process FMEA standards
• Process requests for warranty data benchmarking for new business quoting.
• Engages with purchasing groups to ensure a clear understanding of warranty agreements that exist with Tier II & III suppliers (Directed/Non-Directed)
• Understands and provides input to cross functional team about warranty related commercial terms and conditions of the customer
• Actively drives warranty reduction strategies to advanced program management team (cost and claim reductions)
Assists divisions in setting responsibility for warranty claims ($$) with customer, negotiations requiring technical expertise in warranty systems, processes and practices; minimizing exposure to Magna.
The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Skills/Special Knowledge
1
What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.
Job Responsibilities:
POSITION SUMMARY:
The Warranty Specialist the main point of contact and/or first level of escalation for customers on behalf of the divisions, participates as a member of a cross-functional warranty team, representing the disciplines of quality assurance and engineering; bringing the voice of customer in this activity. Provide direction to satisfy customer warranty management requirements for new, modified or existing programs.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Learn and accomplish "expert" level competency in the customer warranty systems as directed by the supervisor
• Monitor repairs in the field using the customer system and provide early warning to the stakeholders on issues in field
• Create and distribute financial reports on warranty on monthly or more frequent basis if needed
• Access customer blogs, enthusiast websites, dealer resources, social media and other resources to keep a pulse on part performance in the field
• Gather warranty related data from both external and internal sources including OEM warranty programs, dealer returns and plant PPMs.
• Analyze returned parts from dealer participation programs for problem solving - root cause analysis.
• Analyze warranty data and establish priorities / rankings.
• Assist in preparing and presenting internal / external presentations.
• Acts as warranty champion, facilitates warranty management team meetings, and coordinates applicable project resolution.
• Works with the Divisions to identify Root Cause and develop action / implementation plan to correct.
• Tracks progress on warranty management team project implementation and reports on status, at regular intervals, internally and to OEM.
• Analyses data to ensure and prove that clean points are effective.
• Utilizes Magna internal warranty management systems such as Corporate Dashboard (Power Bi) and GWMS (Clustering & Alerts)
• Helps cross functional teams maintain best practices and lessons learned related to campaigns and warranty issues
• Engages with SME network to recommend warranty lessons learned read across back into design, process FMEA standards
• Process requests for warranty data benchmarking for new business quoting.
• Engages with purchasing groups to ensure a clear understanding of warranty agreements that exist with Tier II & III suppliers (Directed/Non-Directed)
• Understands and provides input to cross functional team about warranty related commercial terms and conditions of the customer
• Actively drives warranty reduction strategies to advanced program management team (cost and claim reductions)
Assists divisions in setting responsibility for warranty claims ($$) with customer, negotiations requiring technical expertise in warranty systems, processes and practices; minimizing exposure to Magna.
The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Skills/Special Knowledge
1
About Company
We are a leading global automotive supplier with 347 manufacturing facilities and 94 product development, engineering and sales centres in 27 countries. We have over 159,000 employees focused on delivering superior value to our customers through innovative processes and World Class Manufacturing.
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