Warranty Specialist

Warranty SpecialistAbout Voltava:At Voltava, people power everything we do. We are a premier global manufacturing and assembly partner formed through the combination of Detroit Manufacturing Systems, Android Industries, and Avancez with approximately 5,400 Team Members across 21 facilities worldwide. Our vibrant, collaborative, and people-focused culture is the foundation for everything we deliver, from complex module assembly and sequencing to contract manufacturing, supply chain, automation, and tooling and equipment design for OEM customers across the automotive, industrial, e-mobility, heavy truck, defense, and technology sectors. Kinetyc, our scalable contract manufacturing arm based in Wixom, Michigan, expands our capabilities and capacity to support customers across a range of industries. Together, we are Building A Better Everything.About the Role:The Quality Warranty Specialist is responsible for managing and coordinating warranty-related activities as the key liaison between OEM customers, internal quality teams, manufacturing operations, supplier quality, and engineering departments, by assisting in rapid problem identification, containment, investigation, and resolution of warranty and field quality concerns while ensuring accurate documentation, communication, and escalation management.What You Will Do:

Coordinate and manage warranty claims from OEM customersPerform on-site warranty claim and failed part reviews with OEM/customer representativesReview customer-submitted warranty data, photos, claim information

Conduct, in conjunction with designated Quality Engineers/Quality Manager, initial problem/error state assessments of failed warranty components and field issues

Determine whether failures are attributable to:Supplier quality issuesInternal manufacturing or assembly defectsOEM/dealership handling or assembly plant concernsCustomer abuse, misuse, or environmental conditions

Assist quality engineers in containment activities, identifying failure trends and risk assessment and document via 8D or similar customer required format

Ensure proper identification, labeling, documentation, and traceability of returned warranty partsCoordinate distribution of failed parts to the appropriate:

Quality departmentSupplier Quality Engineering (SQE)Product EngineeringManufacturing EngineeringLaboratory or testing facility

Track warranty concern resolution activities with cross-functional teams, track for timely containment implementation, root cause analysis and permanent corrective action implementationEnsure warranty clean points and issue closure documentation are completed accurately and on time.

Collaborate with engineering and manufacturing teams to implement lessons learned & read across programs and facilities.

Attend customer and OEM meetings to provide updates on warranty investigations, containment actions, and corrective action status.Maintain professional customer relationships while supporting timely issue resolution.

Communicate significant warranty concerns, field issues, and emerging trends to leadership teams.Escalate potential safety, regulatory, or high-impact field issues appropriately.

What You Need To Be Successful:

Knowledge of automotive quality systems and standards including:

IATF 16949ISO 9001

Experience working with OEM customers and dealership warranty processes preferred.Strong analytical, organizational, and communication skills.Ability to work cross-functionally in fast-paced manufacturing and customer environments.Proficiency with Microsoft Office (Excel, Word, PPT, Power-BI), warranty databases, and quality reporting systems.

Bonus Points If You Have:

Root cause analysis and corrective action managementCustomer-facing communication and presentation skillsWarranty claim systems and OEM portalsTechnical problem-solving abilitiesData analysis and reportingProject coordination and escalation managementKnowledge of automotive manufacturing and assembly processes

Education:

Minimum High School Diploma or associate's degree+5-year experience in automotive quality, warranty, manufacturing, supplier quality, or customer quality environments.

Travel:

Minimal travel to customer plants.

What We Offer:We believe our team members are our greatest investment, which is why we offer a competitive total rewards package designed to support you at every stage of your career and life. Our benefits may include comprehensive health, dental, and vision coverage, retirement savings programs with employer contributions, tuition reimbursement, paid time off and holidays, employee assistance resources, and additional wellness programs and benefits designed to support your health, financial well-being, professional growth, and overall quality of life.Our Core Values:Voltava is committed to creating an environment where every Team Member feels welcomed, respected, valued, and empowered to make an impact.

Respect: We create belonging by bringing out the best in each other.Integrity: We earn trust through every interaction.Courage: We show up fully even when it would be easier not to.Impact: We strengthen the people and places around us.

Together, we are Building A Better Everything.Voltava is proud to be an Equal Opportunity Employer.We are committed to attracting, developing, and retaining talented individuals from diverse backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.At Voltava, employment decisions are based on qualifications, skills, experience, and business needs. We believe that a diverse and inclusive workforce strengthens our ability to innovate, serve our customers, and achieve our goals.Accessibility and AccommodationsVoltava is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and during employment. If you require assistance or an accommodation to participate in the application process, please contact careers@voltava.com. Requests for accommodation will be reviewed and considered in accordance with applicable laws and regulations.