Tri State Distributors has an immediate opening for a dependable full-time Warranty / Returns Clerk for our branch in Royston, AL. Established in 1983, Tri State Distributors has expanded to cover the southeastern United States as one of the leading suppliers serving the LP gas, HVAC and Manufactured Housing industries. The company takes pride in maintaining traditional values of fair, dependable and courteous service to all their valued customers. Each branch location is a free-standing profit center within the multi-branch company.Monday - Friday, 8:00 am - 5:00 pm Primary responsibilities include but not limited:Warranty:Assisting service companies in completing claims for warranty repairsVerifying the coverage on their specific equipment.Locating part numbers to process warranty part orders.Processing the claims in our system as well as to the manufacturer for paymentTracking claims until completedCommunicating with vendors, homeowners, and service contractors via phone and email. Returns:Assisting dealers with returning productsProcessing RMAs into the correct warehousesProcessing damaged claims with the carriersTracking claims until completedCommunicating with dealers and carriers via phone and email Requirements:High school diploma or equivalent educationCustomer service and professional phone etiquette skillsExcellent computer skills and data entry requiredStrong work ethic and a positive attitude Tri State Employees Enjoy:A Competitive Hourly RateBenefits Package: Medical/Dental/Vision, 401(k) PlanPaid Holidays, Vacation, and Paid Sick DaysOpportunities for TrainingPleasant working conditions, with bonus potential and other benefits. EOE M/F/V/D