Warranty Processing Clerk

Job Title:Warranty Processing Clerk

Date:10/25/2021

Reports to Position:Rework & Returns Lead

Department: Distribution - 4010

Location:Aurora, IL

Manages People?       No

Process returns on the return line via Oracle and discrete rework jobs. Communicate with multiple departments on the status of returned product and the status of rework jobs. Unpack and test incoming returned shredders. Oversee repack function for support of in- or out-of-warranty needs on products such as shredders and binding/laminating equipment.

Frequency Chart

Frequency of Activity

Percentage

Time (Hours)

Minimal (M)

1%-5%

0 – 0.5

Occasional (O)

6% - 33%

0.5 – 2.5

Frequent (F)

34% - 66%

2.5 – 5.5

Continuous (C)

67% - 100%

>  5.5

Job Duty

Frequency of Activity

Promote and maintain a safe and clean work environment through the enforcement of housekeeping safety policies. Perform general
housekeeping.

Continuous

Provide suggestions and feedback on improving departmental processes, performance goals, and environment.

Frequent

Complete all assigned rework and/or return jobs by designated dates.

Continuous

Repack No Problem Found (NPF) Units back into Factory Service and Warranty Replacement Machines.

Occasional

Receive product under discrete rework jobs as applicable.

Continuous

Receive and unpack product under RMA's (Return Material Authorization) as applicable.

Continuous

Unpack and repack warehouse damaged units.

Occasional

Perform receiving duties such as receiving incoming Purchase Orders (PO's).

Occasional

Locate received product into locations.

Frequent

Assist in overseeing a small group of temporary staffing employees.

Occasional

Assist in overseeing a small group of temporary staffing employees.

Occasional

Other related and similar duties as assigned.

Continuous

1. Have good oral and written communication skills.
2. Successfully complete and pass required lift truck operation tests and training and obtain and maintain appropriate lift truck licensing. Able to use RF (radio frequency) units.
3. Able to pay close attention to detail and follow instructions/procedures to meet quality standards.
4. Able to perform repetitive tasks (including physical requirements as described below) on a consistent basis.
5. Maintain consistent and acceptable attendance. Available to work overtime as needed, including weekend work. Available for mandatory overtime as appropriate based on business demands.
6. Able to fulfill all essential job functions in a consistent state of alertness and safe manner.
7. Abide by all safety policies, procedures, rules, and guidelines in order prevent and reduce exposure to accidents and injuries.
8. Able to work in a team environment by assisting in training and facilitating job duties for team members (including temps). Demonstrate a positive attitude.
9. Proficiency with PC’s, including the following software packages: Microsoft and Oracle. Able to use Microsoft Outlook to communicate with people on other shifts and address issues as necessary.
10. Technical/mechanical aptitude.

Minimum Education:.

HS Diploma or GED

Minimum Experience:

At least 1 year of prior warehouse experience.

Physical Requirements:

Perform repetitive tasks as required.

Perform pre-shift stretching (includes: bending, reaching and stretching with hands, arm, legs and feet and bending and twisting waist) as required for position.

Please use the frequency chart to indicate approximate time spent performing physical requirements.

Frequency Chart (eight-hour work day):

Frequency of Activity

Percentage

Time (Hours)

Minimal (M)

1% - 5%

0 – 0.5

Occasional (O)

6% - 33%

0.5 – 2.5

Frequent (F)

34% - 66%

2.5 – 5.5

Continuous (C)

67% - 100%

> 5.5

Bending/Stooping:

Continuous

Reaching:

Continuous

Carrying:

Continuous

Reading:

Frequent

Climbing:

Minimal

Sitting:

Minimal

Driving:

Frequent

Squatting:

Minimal

Gripping/Grasping:

Continuous

Standing:

Continuos

Kneeling:

Minimal

Twisting:

Minimal

Lifting (up to 25 lbs.):

Frequent

Typing:

Frequent

Lifting (up to 50 lbs.):

Minimal

Vibration:

Minimal

Over shoulder/overhead:

Minimal

Walking:

Frequent

Pulling:

Occasional

Writing:

Minimal

Pushing:

Occasional

The job duties for this job description include, but are not limited to the requirements specified above. Certain conditions may require temporary duties; however; these duties will be within the scope of physical requirements for this pay grade.