Warranty Operations Specialist

Nextech

  • Germantown, TENNESSEE
  • 30+ days ago

    Highlights

    Youll help keep projects moving from order intake through release and fulfillment, ensuring timelines, documentation, and internal/external communication stay on track. This role is a great fit for someone who is organized, detail-oriented, and comfortable working with technical documentation, schedules, and cross-functional stakeholders.

    Numbers & Facts

    LocationGermantown, TENNESSEE

    Description

    Please only apply if you can work onsite in Germantown, TN

    Overview

    Were hiring two Coordinators to support order management and project coordination for technical, made-to-order equipment projects. This role is a great fit for someone who is organized, detail-oriented, and comfortable working with technical documentation, schedules, and cross-functional stakeholders. Youll help keep projects moving from order intake through release and fulfillment, ensuring timelines, documentation, and internal/external communication stay on track.

    Responsibilities

    • Review incoming orders, order forms, and related documentation for completeness and accuracy

    • Coordinate project workflow from order intake through release, removing roadblocks that could impact schedules

    • Create, maintain, and communicate production or project schedules aligned to customer and operational requirements

    • Prepare and manage submittal documentation using technical inputs such as drawings, surveys, and specifications

    • Collaborate with project managers, sales, operations, and manufacturing teams to ensure procedures are followed and deadlines are met

    • Support change management by identifying issues, initiating resolution, and tracking updates through completion

    • Maintain organized project records, forms, and files; distribute documentation to the appropriate teams

    • Enter and maintain accurate job/project information in internal systems

    • Respond to internal and external customer requests within defined service expectations

    • Ensure projects are processed in alignment with established service levels to support on-time delivery

    Required Skills

    • Strong customer service skills with the ability to handle questions and concerns professionally

    • Clear verbal and written communication, especially when discussing technical details

    • Strong critical thinking and problem-solving ability; able to connect the dots across processes and documentation

    • High attention to detail with consistent process adherence

    • Ability to manage multiple priorities and stay organized in a deadline-driven environment

    • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook; familiarity with Access is a plus)

    • Comfort working with basic math concepts (fractions, percentages, decimals)

    Preferred Qualifications

    • Experience in project coordination within construction, architectural, manufacturing, or other technical environments

    • Ability to read and interpret technical documentation such as architectural drawings, layout drawings, or equipment submittals

    • Familiarity working with order management, production scheduling, or supplier release processes

    • Experience supporting warranty-related coordination or handling escalations involving technical products (helpful, not required)

    How to Apply
    If this sounds like a fit, submit your resume for confidential consideration. Qualified candidates will be contacted to discuss the role, work environment expectations, and next steps.

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