Warranty Administrator — Automotive Dealership
Starling Chevrolet Orlando is seeking a detail-oriented Warranty Administrator to join our Service department. If you thrive on accuracy, follow-through, and keeping claims moving, we’d like to talk to you.
What you’ll do
• Prepare, submit, and track warranty, extended service contract, and goodwill claims to the manufacturer
• Review repair orders for accuracy, proper coding, required documentation, and technician story/cause/correction
• Follow up on pending, suspended, and rejected claims to ensure timely payment
• Reconcile warranty receivables and resolve chargebacks
• Stay current on manufacturer warranty policies, bulletins, and labor operation/time guidelines
• Maintain warranty parts retention and scrap per manufacturer requirements
• Work closely with service advisors, technicians, and the service manager to correct claim issues
What we’re looking for
• Prior automotive warranty administration experience preferred (manufacturer-specific experience a plus)
• Familiarity with dealership DMS Tekion and General Motors Global connect claim portal a plus
• Strong understanding of repair orders, labor operations, and parts coding
• Excellent attention to detail, organization, and follow-up
• Ability to meet submission deadlines and minimize claim aging
• High school diploma or equivalent; valid driver’s license
What we offer
• Competitive pay
• Medical/dental/vision, 401(k), PTO, employee discounts
• Stable, team-oriented work environment with growth potential