Warranty Claims Processor

Position Summary

This position is responsible for accurately creating, filing & managing the Warranty Claims process.

Essential Functions

• Generate & Submit Warranty claims daily
• Manage ongoing/pending Warranty claims
• Allocate Packing Slips/Shipping labels & Required Information to Shop Terminals
• Maintain a good working relationship with OEs, Suppliers & Shop Terminals
• Generate Weekly/Monthly Warranty Recovery Reports
• Assist with special projects
• Continuously improve Warranty claims processing procedure
• Distribute weekly Warranty updates to Maintenance Directors, Managers & Lead Technicians
• Escalate pending and/or ongoing concerns to Warranty Administrator
• Active cooperation with other essential department members and outside vendors