| Location | Reading, PA |
How You Will Make an ImpactUnder the supervision of the Management, this position is responsible for reviewing, processing and closing warranty claims, as well as assisting with department functions. The Warranty/Service Administrator works very closely with multiple departments including, but not limited to, the Parts and Service Department.
The Nuts and Bolts
Process factory warranty claims (online or manually) efficiently and accurately by obtaining warranty authorization prior to work beginningUpload all necessary documents for warranty authorization and follow any/all procedures as prescribed in the manufacturer's warranty policy and/or procedure manualsEnsure all policies and procedures have been followed by technicians prior to processing paperwork or signing off on technician hours applied to warranty claimFollow up on all warranty receivables to ensure payment is received in a timely mannerCommunicate with Service Advisors and technicians as needed for diagnosis, authorization and/or repairsProcess and enter all service orders accurately and efficientlyMaintain accurate information in the service system by updating changes throughout the day as the changes occur, for both warranty claims and service ordersAnswer incoming telephone calls from manufacturers (warranty claims) and/or customers (service orders), always responding in a courteous and professional mannerParticipate in training as required by managementPerform any other tasks deemed necessary by supervisor
Required Credentials
Two (2) years of warranty experience in automotive, truck or RV industry preferredHigh School diploma or GED - requiredProficient computer skills including Excel, Word, and PowerPointExcellent problem solving skills and the ability to identify root cause
How We Make an ImpactAt Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. As the world's largest upfitter of work trucks, we continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!
Some of Our Total RewardsWe offer big company perks with small company culture:
Comprehensive benefits package including Medical, Dental, Vision and Life401(k) Savings Plan with Company MatchPaid Parental LeaveTools Purchase ProgramTuition Reimbursement10 Paid HolidaysGenerous Footwear, Eyewear, and Safety Equipment Discount ProgramPaid Training and Development Programs
J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.AGENCIES / THIRD PARTY RECRUITING FIRMS: Any unsolicited submissions received from third party agencies will be considered property of Reading Truck, and we will not be held liable for any fees related to those submissions.To learn more about Careers with Reading Truck visit our careers page https://www.readingtruck.com/about/careers/
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