• Oversees and monitors day-to-day operation of assigned area(s) including work flow, management of work in process, job assignments, rotations, etc. to insure smooth flow and efficient operations. Ensures the shift accurately and efficiently completes all outbound shipments and raw materials and finished product are stored and handled according to Good Manufacturing Practices.
• Supervises all outbound shipments, including NOW Foods deliveries and customer pickups, determining proper method of shipment, refrigeration or ambient when necessary.
• Prepares receiving reports, shipping documents, bills of lading, and returned goods authorizations; distributes various documents retaining a copy in most cases.
• Records damaged items and transfers documents and explanations to manager.
• Supervises all stocking, storage and rotation of finished goods, bulk items and packing supplies. As requested, moves materials stored from warehouse to Production, Order Fulfillment, and other departments.
• Provides and verifies materials requested by Production for proper reconciliation.
• Ensures raw materials are received and approved in compliance with the Supplier Approval Program and the Receiving Inspection procedures.
• Ensures raw materials and finished product traceability is maintained.
• Ensures finished product is shipped in compliance with specification.
• Ensures shipping orders are completed and delivered to the customer on time.
• Produces and reviews daily reports for operational review, efficiencies and other data; provides shipping and receiving reports and information to manager and other designated personnel as required.
• Validates with Operations proper finished good counts match what is in Oracle for proper reconciliation to avoid variances.
• Maintains department quality records.
• Takes corrective actions for any deviations found in the department.
• Advises employees on care and preservation of items received, stored, and shipped; methods and use of equipment in handling, storing, maintaining, and shipping stock; and related problems.
• Ensures key performance indicators in the receiving area are met or exceeded. Measures productivity on a daily basis, with goal of meeting standards.   
• Works with other supervisors to solve common issues while developing working teams across all shifts. Recommends measures to improve receiving methods, equipment performance, and quality.
• Ensures that policies and procedures for safety and quality are followed and enforced.  
• Actively participates in root cause analysis and other plant continuous improvement initiatives. Recommends continuous improvement ideas. Provides recommendations on how to improve procedures and processes.   
• Supports positive employee relations, fair treatment and respect in all aspects of interaction with employees; address employee concerns/requests in a timely and caring manner; insures all employees and ideas are respected and valued and their unique and diverse perspectives are leveraged to improve business results.
• Actively engages in the performance of his/her team through setting objectives and measuring performance, with guidance and coaching from manager.
• Ensures all employees’ PIT licenses are current.
• Actively participates in Tier II meetings.
• Consistently adheres to the Core Values of NOW and aligns team’s objectives with operating tenets.
• Complies with safety and GMP requirements.

SAFETY RESPONSIBILITY STATEMENT

Supports a culture of safe production and exhibits safe work practices. Actively participates in the safety program by engaging in safety activities.    Effectively provides and accepts constructive peer-to-peer feedback on safety performance.  Adheres to policies, procedures, SOP’s, safe work practices, and safety policies and procedures (SPP). Reports ALL workplace incidents to manager immediately.   Communicates concerns to manager, reports hazards, and provides input on prevention.  Properly uses, wears, and stores Personal Protective Equipment when required. Participates on safety teams and/or completes safety-related activities as part of regular job responsibilities. Responsible for safe work performance in area.  Ensures the completion of job safety analyses, safety inspections and employee training. Acts as primary communicator of safe work practices and information to department.   Facilitates employees’ participation in the safety activity card program and on safety teams. Completes incident investigation reports and submits them to manager by end of shift on which the incident is reported. Conducts safety contacts and documents corrective and preventative actions. Enforces company policies, procedures, SOP’s, SPP’s and safe work practices.

SUPERVISORY RESPONSIBILITIES

Directly supervises Receiving Warehouse employees on the shift. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Associate’s degree OR at least three years related experience in a food manufacturing or GMP environment OR equivalent combination of education and experience

• Bachelor’s degree preferred
• Prior lead experience and/or supervisory experience in an operations environment required
• Experience in lean operations including 5s and lean practices helpful
• Intermediate Word and Excel skills required 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Spanish language skills are desirable.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as conversion to and from the metric system, proportions, and percentages.

PERFORMANCE ABILITY

Effectively coordinates and leads team in daily activities to meet key performance indicators set by manager, with strong emphasis on employees, safety, food safety and quality.  Displays real time critical decision making with available information. Reviews current KPI’s to ensure right metrics are being monitored with the right results being delivered.  Monitors specific performance and makes proactive decisions on staffing needs to ensure KPI metrics are met.   Drives employee based performance through employee involvement and participation, with guidance and coaching from manager.  Collaborates with other departments to ensure cross functional concerns are addressed in a timely and effective manner.   Visible and leads by example on the floor and models NOW’s core values, tenets and servant leadership. Consistently follows all company policies and procedures, including all safety policies and procedures.  Ability to work at both the Bloomingdale 391 AND 395 facilities in the Warehouse.

COMPENTENCIES 

• Safety Awareness - Considers the impact on safety when making decisions and ensures safety is top priority.
• Acts with Integrity – Demonstrates responsible, ethical and honest behavior and models NOW’s core values.
• Leads Change and Innovation – Challenges the status quo, embraces technology and process improvements, gathers ideas of others, high level of adaptability.  
• Coaches and Develops Others – Builds teams, develops and cares about team members, values and manages diversity, provides candid and constructive feedback.
• Communicates Proactively and Effectively – Communicates clearly, candidly, directly and concisely.  Keeps others informed and listens carefully to input and feedback.  Strong verbal and written communication skills. Approachable, relates well to others, engages people and helps them understand change, provides feedback, articulates clearly, and actively listens.
• Customer-Driven – Servant minded leader in which excellent service is provided to all customers, sees business through the eyes of the customer, and acts with the customer in mind.
• Executes with Excellence – Self-driven, action-oriented, drives for results and motivated to accomplish objectives in a fast-paced environment.  Displays a sense of urgency to meet all business objectives.  Sets clear expectations and acts decisively. 
• Flexibility – Ability to prioritize and to shift directions as business needs require.  Maintains a positive attitude and high quality workload.  Ability to work a flexible schedule, including off shifts and weekends to support the business.  Open to being mentored by team members with more experience. 
• Leads through Positive Influence – Ability to coach and train staff.  Ability to lead the work of others. Demonstrates strong character, builds partnerships, takes personal responsibility for developments, acts as role model to others.
• Problem-Solving – Reacts quickly and appropriately to opportunities and problems and makes sound decisions.  Follows up in a timely manner to issues not immediately resolved.   Strong analytical skills to troubleshoot and resolve issues while driving towards root cause analysis. 
• Quality - Strong attention to detail skills required.  
• Achieves Results through Teamwork – Open to diverse ideas, works collaboratively, holds self and others accountable, and involves others to accomplish individual and team goals.
• Time Management - Plans and organizes well, multi-task abilities, stays focused on priorities, visualizes and plans for the future, and executes tasks and projects in a fast-paced environment.

OTHER SKILLS AND ABILITIES

• Ability to obtain certification to operate Turret trucks, Dock Stockers, Powered Pallet Jacks, Dock Plates and/or other raised platform vehicles required.  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear; stand, walk (prolonged), and sit; squat and kneel; ascend and descend stairs; reach with hands and arms; use hands to handle or grasp controls of lift trucks; use feet to depress foot controls of lift trucks; and use a computer. The employee is required to access product on floor or low shelves; and to operate a hand truck or forklift with a 24 inch step. Specific vision abilities required by this job include close vision, distance vision, and depth perception. Ability to go to heights of up to 26 feet when operating PIT.  The employee is regularly required to use a computer.

The employee will occasionally lift, move (in some cases drag items), raise and/or place:

• Palletize boxes and unload conveyor onto trailer - Lift up to 50 lb. boxes from floor to 36 inches. Lift up to 25 lbs. from waist to overhead.
• Move pallets - Raise up to 55 lb. box from floor to one side, carry up to 10 feet and return to original position.
• Load pallet - Lift up to 38 lbs. from 5 inches to 36 inches and return to 5 inches.
• Load pallet onto order picker - Lift up to 15 lbs. from waist to waist height with 90 degree turn.
• Move pallet jacks - Push and pull with force of up to 42 lbs. at 36 inch height.
• Open and close overhead dock doors and trailer doors - Pull down with 70 lbs. of force from 75 inches and pull up with 70 lbs. of force from 9 inches.
• Grasp up to 80 lbs. of force.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts.

When working at either Bloomingdale manufacturing facility, the employee is frequently exposed to herbal aromas, dust, and/or airborne particles, some classified as allergens or irritants.  This position works in all areas of NOW’s manufacturing facilities with direct exposure to ingredients (powders and liquids), mixes (powders and liquids), equipment, and packaging. Frequently exposed to all of the FDA designated major food allergens (Milk, Eggs, Fish, Crustacean shellfish (e.g. crab, lobster, shrimp), Tree nuts (e.g., almonds, walnuts, pecans), Wheat and Soybeans, except for peanuts.

The noise level in the work environment is usually moderately loud, and in some areas where louder hearing protection is required.

Employee may be required to travel to other work locations.