Warehouse Supervisor

Job Overview:The Warehouse Supervisor is responsible for overseeing day-to-day warehouse operations, ensuring high productivity and stringent quality control. This role involves supervising staff, monitoring workflows, ensuring compliance with safety protocols, and meeting client-specific KPIs related to productivity, order accuracy, and service quality.

Key Responsibilities:

• Team Management:
• o Supervise, train, and assign tasks to warehouse personnel, ensuring the efficient use of labor resources.
• o Provide regular feedback to staff to ensure productivity targets are met and quality standards are upheld.
• o Foster a positive work environment that promotes teamwork and employee engagement.
• o Ensure team compliance with safety protocols and operational procedures.
• Operational Oversight:
• o Oversee daily order picking, packing, shipping, receiving, and storage processes to meet operational efficiency and accuracy goals.
• o Supervise workflows to ensure minimal downtime and bottlenecks while adhering to established timelines.
• o Ensure compliance with client-specific requirements and service level agreements (SLAs).
• Inventory & Quality Assurance Supervision:
• o Supervise inventory control processes, including cycle counting and stock reconciliation, to maintain inventory accuracy.
• o Ensure the proper handling, storage, and shipment of goods to avoid damage and meet client specifications.
• o Implement routine inspections of outbound orders to ensure packaging quality and accuracy.
• Productivity Supervision:
• o Monitor staff performance to ensure productivity goals are met, such as orders picked and packed per hour.
• o Provide hands-on supervision to adjust workloads and reallocate staff as necessary to
• meet fluctuating demand.
• o Use data from Warehouse Management Systems (WMS) to track performance and report on individual and team productivity levels.
• o Suggest workflow improvements to the Warehouse Manager for enhancing overall
• operational efficiency.
• Quality Assurance Supervision:
• o Supervise adherence to Standard Operating Procedures (SOPs) to ensure quality standards are consistently met.
• o Oversee regular quality checks on orders to confirm they meet client specifications, ensuring minimal errors or returns.
• o Report any quality issues, discrepancies, or deviations from standards to the Warehouse
• Manager and assist in implementing corrective actions.
• o Train staff on proper quality control measures, ensuring they are aware of client-specific
• requirements and handling instructions.
• Client Service & Communication:
• o Act as a point of contact for internal departments regarding client-specific requirements, ensuring clear communication of instructions to the warehouse team.
• o Collaborate with the client services team to handle special requests or address issues
• related to quality or order timeliness.
• o Resolve any operational issues that could impact service quality, escalating more
• complex concerns to the Warehouse Manager.
• Compliance & Safety:
• o Supervise daily operations to ensure compliance with safety regulations and company policies.
• o Conduct regular safety briefings and ensure that all staff follow safety protocols.
• o Report any safety incidents or near misses and work with the Warehouse Manager to
• address hazards and improve workplace safety.
• Reporting & Analysis:
• o Provide daily and weekly performance reports on productivity, order accuracy, and quality assurance to the Warehouse Manager.
• o Participate in team meetings to provide feedback on operational performance and
• suggest improvements.
• o Assist the Warehouse Manager in reviewing performance against KPIs and
• implementing corrective actions when needed.

Skills and Qualifications:- Proven experience in a warehouse supervisory role, preferably within a 3PL or logistics environment.- Strong ability to supervise productivity and quality control measures while ensuring compliance with client requirements.- Familiarity with Warehouse Management Systems (WMS) and basic IT skills for tracking inventory and performance metrics.- Excellent organizational, multitasking, and leadership skills.- Strong verbal and written communication skills.- Ability to work in a fast-paced environment and manage workflow interruptions.- English & Korean fluency required- Spanish fluency preferred

Work Conditions and Benefits:- Hours: M-F, 8AM-6PM- Health, Dental, Vision Insurance