Warehouse Operations Specialist

Warehouse Operations Specialist

Scope and Purpose of Position:

The Warehouse Operations Specialist provides decision support, business forecasting, and operational planning, ongoing business modeling, and analysis with a focus on supporting provider operations. The Specialist acts as a business partner to Network Operations, Provider Relations Representatives, Retail Relationship Coordinators, Inventory & Merchandising, and the Manager of Provider Engagement.

Essential Functions:

• Provide day-to-day departmental operational support, working closely with the VP of Supply Chain Management, Strategic Delivery Manager Supply Chain, Provider Engagement Manager, and the Inventory & Merchandising department
• Prepare required operational reports on a daily, monthly, quarterly, and annual basis
• Prepare ad-hoc operational, inventory modeling, analysis, and expense report monitoring
• Interpret results using a variety of techniques, including simple data aggregation via statistical analysis
• Assist others on ad hoc analysis projects
• Answer Versant Health managed care questions and/or direct the provider's questions to the appropriate party; Manage responses and resolve issues
• Determine and monitor the amount of outgoing monthly frame collections and safety collections with monthly tracking responsibility and usage reporting
• Manage tower collection process both outbound and returns
• Import, clean, transform, validate, and/or model data with the purpose of data for decision making purposes; Present data in charts, graphs, and tables
• Perform hands on operational tasks related to tower related kit builds and shipments of the Exclusive Collection to network of providers
• Collaborate with external vendors to ensure success of various programs and initiatives
• Perform additional duties as assigned

Experience, Education, and Certifications/Licenses:

Education

High School Diploma or Equivalent

Required

Notes: Bachelor's degree in a related field preferred.

Experience

3 Years

Required

Notes:

• 3-5 years of experience working in a fast-paced, professional work environment required
• 1 year of related experience required
• Proficiency in Microsoft Office applications required

Experience in the insurance, health, or vision care industry preferred

Licenses and Certifications

N/A

Preferred/Required

Notes:

Competencies:

• Quality of Work: Maintains strong attention to detail, ensuring accuracy and consistency in all work.
• Communication: Communicates clearly and effectively.
• Collaboration: Collaborates effectively with others, fostering trust and shared accountability.
• Organization: Prioritizes and manages multiple tasks efficiently, maintaining accuracy and attention to detail.
• Mathematical Skills: Performs analytical mathematics; Aptitude to perform these operations using standard units of measurement; distance, weight, volume, monetary units, etc.
• Technical Capacity: Demonstrates the ability to effectively use tools, systems, and technology relevant to the role

Essential Responsibilities related to Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines). Ability and willingness to travel as required.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.

We provide equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, religious beliefs, sex, gender identity, sexual orientation, age, marital status, national origin, ancestry, physical or mental disability or history of disability, genetic information, status as a protected veteran or disabled veteran, or any other status protected by Federal, state or local law.

Job description must be reviewed and approved by a Senior HR Leader.

Our purpose is to make healthy vision a reality for everyone by improving access to care and education in the communities we serve. Fueled by our mission to improve members' lives with easy-to-use vision solutions rooted in choice, value, and care, Versant Health believes that everyone has the power to become anything they set their sights on.

Our team is guided by core Leadership Principles-Perspective, Care, Drive, and Ownership-which shape how we work, lead, and grow together.

Warehouse Operations Specialist

Who are we?

Versant Health is one of the nations leading administrators of managed vision care, serving over 35 million of our clients members across the United States. Our purpose is to make healthy vision a reality for everyone by improving access to care and education in the communities we serve. Fueled by our mission to improve members lives with easy-to-use vision solutions rooted in choice value, and care, we believe that everyone has the power to become anything they set their sights on.

See how you can make a difference with the support of strong leadership and a team environment.

Versant Health: Making Healthy Vision a Reality for Everyone

What are we looking for?

The Warehouse Operations Specialist provides decision support, business forecasting, and operational planning, ongoing business modeling, and analysis with a focus on supporting provider operations. The Specialist acts as a business partner to Network Operations, Provider Relations Representatives, Retail Relationship Coordinators, Inventory & Merchandising, and the Manager of Provider Engagement.

Where you will have an impact

• Provide day-to-day departmental operational support, working closely with the VP of Supply Chain Management, Strategic Delivery Manager Supply Chain, Provider Engagement Manager, and the Inventory & Merchandising department
• Prepare required operational reports on a daily, monthly, quarterly, and annual basis
• Prepare ad-hoc operational, inventory modeling, analysis, and expense report monitoring
• Interpret results using a variety of techniques, including simple data aggregation via statistical analysis
• Assist others on ad hoc analysis projects
• Answer Versant Health managed care questions and/or direct the provider's questions to the appropriate party; Manage responses and resolve issues
• Determine and monitor the amount of outgoing monthly frame collections and safety collections with monthly tracking responsibility and usage reporting
• Manage tower collection process both outbound and returns
• Import, clean, transform, validate, and/or model data with the purpose of data for decision making purposes; Present data in charts, graphs, and tables
• Perform hands on operational tasks related to tower related kit builds and shipments of the Exclusive Collection to network of providers
• Collaborate with external vendors to ensure success of various programs and initiatives
• Perform additional duties as assigned

What's necessary to do the job?

• 3-5 years of experience working in a fast-paced, professional work environment required
• 1 year of related experience required
• Bachelor's degree preferred
• Proficiency in Microsoft Office applications required
• Experience in the insurance, health, or vision care industry preferred

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.

We offer a comprehensive and competitive total rewards package designed to support your health, financial well‑being, and work‑life balance. Benefits include medical, dental, and paid vision coverage; paid time off and company holidays; retirement savings with employer contribution; employee wellness resources; and professional development opportunities. Additional benefits may include flexible work arrangements, employee assistance programs, and other programs that support you both at work and beyond.

This role is compensated on an hourly basis. The expected hourly pay range for this position is $[MIN] - $[MAX] per hour, based on factors such as experience, skills, and role requirements. Actual pay within the range will be determined during the hiring process and in accordance with applicable wage and hour laws.

Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.

Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Our purpose is to make healthy vision a reality for everyone by improving access to care and education in the communities we serve. Fueled by our mission to improve members' lives with easy-to-use vision solutions rooted in choice, value, and care, Versant Health believes that everyone has the power to become anything they set their sights on.

Our team is guided by core Leadership Principles-Perspective, Care, Drive, and Ownership-which shape how we work, lead, and grow together.

Our Management Team is committed to fostering a strong and supportive culture, cultivating a thriving work environment, providing clear direction, optimizing resources, enabling innovative solutions, and driving meaningful results.