About the role
The Warehouse Manager is responsible for leading daily warehouse operations, inventory control, shipping/receiving, and order fulfillment within a highly regulated distribution environment. This role holds primary responsibility for team management, operational accuracy, ERP/WMS system execution, and regulatory compliance (GDP/DSCSA).
What you'll do
ERP/WMS and Inventory Control
- Execute and oversee ERP/WMS transactions, including receiving, put-away, transfers, inventory adjustments, picking, and shipping, ensuring data is accurate and entered in real time.
- Maintain lot, expiration, and serialization data for all products and ensure full product traceability.
- Plan and conduct cycle counts and physical inventories; investigate and resolve discrepancies and document root cause.
- Run ERP/WMS reports and track warehouse KPIs, including inventory accuracy, order accuracy, on-time shipment, and receiving turnaround, and report results to management.
- Manage user access, data integrity, and transaction standards in the ERP/WMS in partnership with IT and Operations.
Receiving, Storage, and Shipping
- Direct daily receiving, storage, order fulfillment, and outbound shipping of pharmaceutical products, devices, and diagnostics to meet service-level commitments.
- Verify shipments against purchase orders and documentation, inspect for damage or discrepancies, and quarantine nonconforming product.
- Maintain proper segregation and storage of product, including controlled-temperature and quarantine areas.
- Coordinate with carriers, customers, and suppliers on shipments, returns, and delivery issues.
Compliance and Quality
- Ensure compliance with Good Distribution Practices (GDP), FDA regulations, and state pharmacy board requirements.
- Conduct and document quality inspections, internal audits, and temperature-control monitoring, including investigation of temperature excursions.
- Support deviation investigations, root-cause analysis, and corrective and preventive actions (CAPA).
- Maintain accurate, audit-ready records and support regulatory inspections, customer audits, and recall readiness.
Team Leadership
- Lead, schedule, train, and develop warehouse staff, promoting safety, accountability, and teamwork.
- Set clear expectations, provide regular feedback, and document performance in partnership with HR.
- Train team members on ERP/WMS procedures, SOPs, and GDP requirements, and cross-train staff to ensure coverage.
- Participate in hiring and onboarding of warehouse team members.
Facility, Safety, and Process Improvement
- Develop, update, and enforce Standard Operating Procedures (SOPs) for ERP/WMS transactions, inventory, quality, and facility management.
- Oversee facility readiness, including housekeeping, security, pest control, equipment maintenance, and vendor coordination.
- Promote a safe workplace and oversee powered-industrial-truck (forklift) safety, training, and compliance with OSHA requirements.
- Identify and implement process improvements that increase efficiency, accuracy, and capacity as the business grows.
- Perform other duties as assigned.
What You’ll Bring
- Hands-on ERP/WMS expertise: 5+ years of experience as a Warehouse Manager, Distribution Manager, or Inventory Manager using an ERP/WMS daily to manage inventory transactions (receiving, put-away, transfers, adjustments) and lot, expiration, and serialization data, and to run reports and track KPIs (pharmaceutical or medical device industry preferred).
- Systems Proficiency: Practical experience executing and troubleshooting transactions within ERP and/or WMS platforms.
- Problem Solving: Proven ability to investigate operational discrepancies, identify root causes, and execute corrective actions.
- Technical Skills: Proficiency with Microsoft 365 applications, including Excel, Outlook, Teams, and Word.
- Education: High school diploma, GED, or equivalent credential required.
Preferred / Optional Qualifications
(Candidates who meet these preferred qualifications are strongly encouraged to apply, but candidates meeting all basic requirements will receive full consideration.)
- Education: Associate’s or Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related discipline.
- Industry Experience: Experience in pharmaceutical, medical device, healthcare, or other highly regulated distribution environments.
- Regulatory Knowledge: Familiarity with DSCSA, pharmaceutical serialization, EPCIS, lot traceability, and expiration controls.
- Certifications: Forklift operator certification or experience overseeing powered industrial truck safety programs.
Competencies
- Inclusive team leadership, coaching, and workforce development
- ERP/WMS transaction execution, reporting, and issue resolution
- Warehouse operations, inventory control, and order fulfillment
- Operational planning, prioritization, and cross-functional coordination
- Regulatory compliance, audit readiness, and quality systems
- Root-cause analysis, sound judgment, and corrective action
- Clear communication, collaboration, and constructive feedback
- Continuous improvement, process optimization, and cost awareness
Why Join us?
- Compensation & Benefits
- Competitive base salary plus annual performance bonus
- Comprehensive medical, dental, and vision coverage (100% employer-paid for employees and dependents
- 401(k) plan with company match
- Paid time off and company-recognized holiday
- Parental leave and professional development opportunities