Warehouse Manager
Cleveland, Ohio
Insero Talent Solutions is thrilled to partner with a multi-state warehouse operations company in their search for a Warehouse Manager. With decades of success and a strong reputation for operational excellence, this organization is committed to investing in its employees, fostering long-term career growth, and delivering exceptional service to its customers.
This is an excellent opportunity for an experienced warehouse leader to take full responsibility for the daily operations of a distribution facility. The Warehouse Manager will oversee receiving, inventory control, order fulfillment, packing, shipping, returns processing, and local delivery operations while leading a team of approximately 30-35 warehouse employees and drivers. This individual will be responsible for ensuring the operation runs safely, efficiently, accurately, and on schedule, while maintaining a calm, professional, and accountable workplace culture.
Responsibilities:
- Manage the overall daily operation of the warehouse, ensuring safety, accuracy, efficiency, and on-time performance.
- Lead, supervise, schedule, and hold accountable approximately 30–35 warehouse employees and delivery drivers.
- Promote a positive, team-oriented environment while maintaining a calm and professional approach in a fast-paced operation.
- Coordinate daily staffing, workflow, and priorities based on order volume, inbound freight, deliveries, and changing operational needs.
- Oversee receiving, inventory control, order picking, packing, shipping, returns processing, and local delivery operations.
- Maintain inventory accuracy and address discrepancies, damaged product, picking/shipping errors, and other operational issues.
- Ensure customer orders are fulfilled accurately and on time and delivery trucks are properly loaded and dispatched according to schedule.
- Monitor employee productivity, accuracy, attendance, and performance, providing coaching and accountability as needed.
- Train and develop warehouse employees and drivers on operational procedures, safety standards, and performance expectations.
- Address employee conflicts, attendance concerns, performance issues, and disciplinary matters professionally and appropriately.
- Review and maintain payroll, attendance, and timekeeping records.
- Maintain a clean, organized, and safe warehouse while ensuring company policies, procedures, and safety standards are consistently followed.
- Identify bottlenecks and opportunities to improve productivity, workflow, inventory accuracy, and overall warehouse efficiency.
- Communicate operational challenges to company leadership, take ownership of problem resolution, and remain actively involved in warehouse operations when needed.
Requirements:
- 5+ years of warehouse management or significant supervisory experience within a warehouse, distribution center, logistics, automotive parts distribution, or similar fast-paced operational environment.
- Demonstrated ability to lead, coach, develop, and hold accountable a large warehouse team.
- Strong understanding of warehouse and distribution operations, including receiving, inventory management, order fulfillment, shipping, returns, local delivery, and workflow coordination.
- Strong organizational, problem-solving, and decision-making skills, with the ability to remain calm and effectively prioritize in a fast-paced, deadline-driven environment.
- Experience utilizing warehouse technology, including RF scanners, warehouse management systems (WMS), inventory management software, or similar platforms.
- Ability to effectively manage employee performance, attendance, conflict resolution, coaching, and disciplinary matters.
- Strong communication and interpersonal skills with a commitment to workplace safety, operational excellence, inventory accuracy, and on-time customer service.
- Ability to work a minimum of 45 hours per week in a physically active warehouse environment and remain actively engaged in operations as needed.
- Valid driver’s license required.