Warehouse Manager

Job Summary

Company Overview:

NRS is a leading provider of transportation & supply chain solutions. As a family-owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years. Whether it's NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network. We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry.

Job Description

The Warehouse Manager oversees all warehouse activities across shifts, ensuring efficient inventory management and on-time distribution that meets customer requirements. This role leads a team of Warehouse Supervisors, drives continuous improvement in operational processes, and maintains close, proactive communication with the client management team. Success in this role requires strong leadership, a sharp focus on operational efficiency, and the ability to implement strategies that improve performance across the facility.

Duties & Responsibilities:

Operational Leadership

• Strategically oversee warehouse operations performance in line with company policy and vision.
• Maintain a big-picture perspective on operational goals and demands, prioritizing workloads across shifts.
• Optimize operations for efficiency and cost-effectiveness.
• Plan workloads appropriately and evaluate outcomes.
• Manage facility space utilization and recommend improvements to increase operational efficiency.
• Align labor with building needs to maximize KPI performance.

Team Management

• Lead a team of Warehouse Supervisors to ensure effective, consistent operations management.
• Coach, train, and motivate employees toward excellence.
• Ensure comprehensive shift coverage.

Safety and Compliance

• Enforce shipping, handling, safety, and security protocols across the facility.
• Maintain a safe work environment by fostering a culture of safety, including regular safety meetings.

Performance and Reporting

• Monitor and manage KPIs against customer expectations.
• Ensure timely and accurate reporting.
• Enhance service quality through proven process-improvement and continuous-improvement methods.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, or a related field preferred.
• 5+ years of experience in a management role, preferably within a warehouse or 3PL environment.
• Proven success in process improvement and KPI management.
• Experience with Retail compliance requirements.
• Experience with continuous-improvement tools and methodologies that drive customer fulfillment, quality, efficiency, and safety.
• Strong leadership and large-team management capabilities.
• Sound decision-making and problem-solving skills.
• Proficiency with warehouse management systems (WMS).
• Bilingual in English and Spanish is a plus.
• Willingness to work flexible hours, including evenings and weekends, as needed.

Physical Demands:

• Supervisory Presence: Regular walking and standing to oversee warehouse operations, inspect inventory, and monitor staff performance.
• Manual Handling: Occasional lifting, moving, and carrying of goods and equipment, which may involve weights up to 50 pounds.
• Climbing and Reaching: Use of ladders or climbing equipment to access stored items or oversee operations, as well as reaching for items stored at various heights.
• Operational Coordination: Directing the movement of trucks and freight within the terminal or warehouse yard, requiring good hand-eye coordination and quick decision-making.
• Computer Use: Frequent use of computers and handheld devices for inventory management, scheduling, and communication, necessitating manual dexterity.
• Environmental Exposure: Work may involve exposure to warehouse environments, outdoor conditions, and all types of weather while managing operations in the yard.

EEO Statement:

NRS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.