Warehouse IT Support Specialist

Location: Plainfield, IN (On-site)
Employment Type: Contract-to-Hire

About the Role

We are seeking a hands-on Warehouse IT Support Specialist to support IT operations at a high-volume distribution center in Plainfield, Indiana. This role is ideal for someone who enjoys working in a fast-paced warehouse environment, providing technical support for warehouse technologies, automation systems, and end users.

This is an on-site, contract-to-hire opportunity supporting critical warehouse operations.

Responsibilities

• Provide onsite IT support for warehouse operations and end users.
• Troubleshoot and resolve hardware, software, and network issues.
• Support Warehouse Management Systems (WMS) and assist with issue resolution and escalation.
• Configure, deploy, and maintain RF scanners, handheld devices, mobile terminals, and industrial PCs.
• Support barcode scanners, Zebra printers, label printers, and other warehouse hardware.
• Configure and maintain mobile devices using MDM solutions (such as SOTI).
• Troubleshoot Windows workstations and back-office computer equipment.
• Support wireless connectivity for warehouse devices, access points, and mobile equipment.
• Perform hardware installations, upgrades, repairs, and preventive maintenance.
• Assist with warehouse automation systems, including basic PLC diagnostics and coordination with automation vendors or engineers.
• Manage incidents and document resolutions using the Help Desk ticketing system.
• Receive, inventory, deploy, and track IT assets.
• Participate in warehouse IT projects, system upgrades, and technology rollouts.
• Ensure compliance with IT security policies and malware prevention standards.
• Provide support during system outages and critical warehouse incidents.

Preferred Qualifications

• 5+ years of IT Support experience (warehouse, manufacturing, distribution, or logistics environments preferred).
• Experience supporting Warehouse Management Systems (WMS).
• Experience with RF scanners, handheld devices, barcode scanners, and mobile computers.
• Experience supporting Zebra or similar label printers.
• Knowledge of Windows operating systems and basic networking.
• Experience with Active Directory and hardware troubleshooting.
• Familiarity with SOTI or other Mobile Device Management (MDM) platforms is a plus.
• Exposure to warehouse automation, PLCs, conveyors, or industrial systems is highly preferred.
• Strong troubleshooting and customer support skills.
• Ability to work independently in a fast-paced warehouse environment.

Work Environment

• 100% On-site in Plainfield, IN.
• Warehouse environment with varying temperatures.
• Ability to lift up to 50 lbs.
• Frequent walking, standing, bending, kneeling, reaching, and climbing.
• Flexibility to support overtime, off-hours, and occasional second-shift coverage as needed.