Four Position Openings -
Two are Day Shift roughly 8am - 5pm
Two are Night Shift roughly 5pm - 2am
Position Overview: Provide administrative support for daily warehouse operations, including shipment processing, documentation, inventory reporting, and customer and carrier communication. Ensure accurate data entry, timely shipment coordination, organized records, and compliance with customer and company requirements.
Essential Duties and Responsibilities:
- Process inbound and outbound shipment paperwork, prepare Bills of Lading (BOLs), and verify shipping documents and customer orders.
- Enter and update shipment information in warehouse management systems (WMS), transportation management systems (TMS), and other applicable software.
- Maintain accurate shipping, receiving, inventory, and transportation records; file and archive documentation as required.
- Communicate shipment status updates to customers and coordinate freight appointments, arrivals, departures, and delays with carriers.
- Respond to customer inquiries, resolve routine shipment issues, and escalate service failures as needed.
- Monitor dock schedules, freight volumes, and shipment activity to support efficient warehouse operations.
- Prepare daily inventory and shipment reports and monitor key performance metrics, including on-time shipments, freight dwell time, and dock productivity.
- Investigate inventory discrepancies, shipping errors, and damaged or missing freight with warehouse personnel; assist with claims processing.
- Ensure shipping documentation meets customer requirements and company policies; support audits and compliance reviews.
- Perform other duties as assigned.
Job Skills Required:
- Proficiency in data entry, Microsoft Excel, and WMS, TMS, or ERP systems.
- Knowledge of shipping, receiving, freight documentation, and inventory procedures.
- Strong attention to detail, organizational skills, and accuracy.
- Excellent communication, customer service, and problem-solving skills.
- Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
- Ability to work effectively with customers, carriers, warehouse personnel, and management.