Job Overview
The Warehouse Associate is responsible for supporting the daily operations of XENTRY hardware fulfillment, inventory management, customer support, and administrative processing. This role serves as a key point of contact for dealers and Independent Service Providers (ISPs), ensuring timely hardware renewals, order processing, shipping coordination, and issue resolution. The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of working collaboratively across multiple teams.
Essential Duties and Responsibilities
Customer and Dealer Support
- Respond to dealer and Independent Service Provider (ISP) inquiries regarding XENTRY equipment, services, billing, and account-related questions.
- Provide timely and professional customer support while ensuring a positive customer experience.
- Assist with the resolution of XENTRY Support System (XSS) cases as needed.
Order and Renewal Processing
- Process XENTRY hardware renewals accurately and within established service levels.
- Support ISP order processing and fulfillment activities.
- Process dealer buy/sell transactions and maintain accurate records.
Shipping and Warehouse Operations
- Coordinate and process inbound and outbound shipments of XENTRY hardware and related equipment.
- Verify shipment accuracy, prepare shipping documentation, and track deliveries.
- Maintain inventory organization and ensure accurate inventory records.
- Keep the shipping and warehouse area organized, clean, safe, and operational at all times.
- Assist with receiving, inspecting, storing, and distributing products and materials.
Cross-Functional Collaboration
- Work closely with the UHD team to support operational initiatives and customer needs.
- Collaborate with internal stakeholders to ensure efficient processing of orders, renewals, shipments, and support requests.
Administrative Responsibilities
- Maintain accurate records related to shipments, renewals, customer requests, and inventory transactions.
- Support reporting and documentation requirements as needed.
- Follow established policies, procedures, and compliance guidelines.
Qualifications
Required Skills and Experience
- High school diploma or equivalent.
- Previous warehouse, logistics, customer service, or administrative experience preferred.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
- Ability to work independently and collaboratively within a team environment.
Preferred Qualifications
- Experience with shipping and receiving processes.
- Experience supporting customers, dealers, or service providers.
- Familiarity with inventory management and order processing systems.
Physical Requirements
- Ability to stand, walk, bend, and lift packages throughout the workday.
- Ability to lift and move items up to 50 pounds, with or without reasonable accommodation.
- Ability to work in a warehouse and office environment.
- Familiarity with warehouse equipment such as a pallet jack.
Key Competencies
- Customer Focus
- Organization and Time Management
- Problem Solving
- Attention to Detail
- Teamwork and Collaboration
- Accountability
- Communication Skills
This position plays a critical role in ensuring efficient warehouse operations, accurate order fulfillment, and exceptional support for dealers and Independent Service Providers.
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