Job Summary
Carries out all customer service related activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. Other responsibilities include answering phones, greeting visitors/truck drivers, appointment scheduling and other clerical duties.
Specific Duties:
- Process and input all customer orders
- Prepare shipping/order picking paperwork for warehouse personnel.
- Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work orders, check all orders for special requests.
- Coordinate special, last minute shipping requests with the Transportation and Warehouse
- Add new items / edit current items..
- Track orders as required and notify customers of any activity concerning their order.
- Verify all OS&D before sending
Relationships
Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, shipments, inventory counts, etc. in a courteous and efficient manner.
Clerical
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Maintain a current and accurate procedure manual that details the processing requirements for each account.
Preferred Education/Experience/Additional Skills:
- 2 to 4 years high profile customer service.
- Computer Literate, Internet Savvy, Warehouse Management Systems
- Microsoft office 365
- Excellent phone manner and listening skills
- Flexibility, initiative and trouble shooting skills.
- Ability to take direction from multiple customers at once.
- Ability to work in a fast-paced environment.
- Ability to work independently or with a team.
Education:
- High school or equivalent
- 2-4 years office experience
Shift / Hours:
- Saturday- Tuesday
- 630AM-5PM