WACO Closing Processor 1

Pay is based on a number of factors including the successful candidate's job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

Location: 2011 E 32nd Street, Joplin, MO 64804

Position requires availability Monday through Friday 8:00 AM to 5:00 PM with additional hours as needed.

The story of Arvest is one of commitment started by our founders in 1961 with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers and associates first as we continue to fulfill our mission - People helping people find financial solutions for life.

Job Title: WACO Closing Processor 1

A closing processor's responsibility is to assist closing agent(s) by working directly with the customers involved in each transaction. The Closing Processor will coordinate the closing accurately, timely and professionally while ensuring that the title company and lender requirements are adequately met. A Closing Processor must handle multiple tasks and multiple files at a time and be able to prepare files for closing, prepare documents, disburse and balance the file and package and ship the documents, if necessary, to ensure that closing deadlines are met.

What You Will Do at Arvest: (Other duties may be assigned.)

• Read and interpret documents such as real estate contracts, title commitments, and lender instructions. After reviewing all documents, ensure they meet all the title insurance underwriting guidelines and lender requirements, fulfill the real estate contract terms, and ensure the closing follows all regulatory requirements and WACO's quality customer service standards.
• Demonstrate the ability and willingness to work with customers courteously and professionally while protecting the interests of the company, the lender(s), borrowers and sellers and vendors who are part of the transaction.
• Proactively accept and make multiple calls daily (inbound and outbound) to provide exceptional customer service to internal and external customers. Additionally, learn fundamental sales and networking skills to increase customer relationships.
• Fulfill lender/title requirements and the contract terms by ordering termite reports, home warranties, septic inspections, payoffs, and other misc. items from third-party vendors.
• Work closely with lenders to balance the final closing disclosure to all party's satisfaction and ensure it complies with all lender requirements, title requirements, and terms of the real estate contract.
• Perform quality assurance measures, such as an ALTA review, to double-check numbers to avoid closing losses. Review all documents for accuracy relative to the closing transaction so that the final policy can be issued immediately.
• Follow up with customers to obtain any missing documents to avoid missing closing deadlines.
• Schedule requested appointments for buyers, sellers, real estate agents and lenders, and follow up with all parties if there is a delay or a need to reschedule.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to completing compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations; and reporting any suspicious customer and/or account activity.

Supervisory Responsibilities: NA

Responsibilities:

Toolbox for Success:

• High school diploma or general education degree (GED) required.
• 1 year of professional, customer service, banking or financial-related experience required.
• Previous experience working with, reviewing, or validating customer documents required.
• Licensed Notary Public or ability to obtain within 90 days required.
• Associate degree preferred.
• Previous Title Company, Financial, and/or Accounting experience preferred.
• Microsoft Office (Word, Excel) preferred.
• Working knowledge of lending regulations preferred.
• Experience with real estate procedures preferred.
• Fact-checking experience or equivalent preferred.
• Relevant military experience is considered for veterans and transitioning service members.

Physical Demands:

Regular attendance is an essential function of the job. The associate must be able to travel occasionally within the US, possibly overnight. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

We offer competitive compensation, benefits packages, and significant professional growth.

Arvest Bank is committed to providing equal opportunity to all persons regardless of race, color, race-based hairstyles and textures, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis, which now or in the future may be specified by law.

Along with an excellent benefits package, our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally. Our associates drive our future. We urge you to apply if you want to be recognized for your results and empowered to reach your potential.

Grade 11

Pay Range: $17.80 - $22.20 per hour