In the role, you will be responsible for resolving complex customer inquiries by effectively partnering with the *** dealer network, field team and other corporate resources. Additionally, you will act as an informal mentor and leader to others in the VW Customer CARE Center. You will be empowered to take actions that leave a customer with the very best impression of the Brand. Delivering exceptional customer experiences is the priority
Qualification and Experience - 3+ years
- Making customer your priority
- With complex problem solving
- Deadline driven environment
- Working with customers in an elevated customer service role
- Managing and prioritizing a high workload
- Exposure to working in a fast paced business environment
- Successful completion of 60-day training plan
- Must be able to work various shifts from 8am-9pm EST Monday - Friday
- High School Diploma/GEDSkills
- Creative thinker and problem solver
- Customer focused attitude
- Well-organized
- Team player and contributor
- Sense of urgency
- Self-driven and motivated
- Cooperative and willing to work with others
- Adapts well to change
- Ability to prioritize tasks, work in an unstructured environment and multi-task
- Displays high attention to detail
- Strong interpersonal skills (positive attitude, flexible, adjusts to change and thrives under pressure)
- Exhibits solid PC, MS Office and internal applications knowledge including Salesforce
- Acting with integrity, reliability and dependability
Role Description We are looking for team members who: - Enjoy talking to people over the phone or email - Are problem solvers who are able to research and resolve customer inquiries with urgency - Are proficient with technology and can manage their workload by accessing multiple systems - Are able to engage with customers in a way that is empathetic, understanding and genuine - Can maintain their composure and positive attitude regardless of the situation - Can demonstrate compassion, patience and understanding for all customers - Who are able to work with urgency and under tight deadlines - Are interested in working in a very fast past and dynamic environment - Who are able to adapt to change and see it as an opportunity to improve the way we work-
Position is full-time- May be scheduled to assist with the inbound queue, on rotation