Vulnerable Populations Manager or Director

Blue Ridge Health is seeking a Vulnerable Populations Manager or a Director of Vulnerable Populations to join our team

Position offered varies based on Education and Experience requirements below

What We Offer You:

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• Supplemental accident insurance available
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)
• Company Sponsored Medical Assistant Certification Classes - We Help You Get Your Certification!
• Flexible Schedules Available

What You'll Do:

Oversees BRH efforts to improve access to health care and improve social determinants of health among the BRH patient population. Responsibilities include:

• Responsible for the development, oversight, and effectiveness of administrative duties and clerical functions in order to streamline and support the day-to-day operations of the Outreach Department, Vulnerable Populations Health Clinic, and Patient Navigators.
• Provides administrative direction and coordination of current and long-range policies, procedures and programs of the practice and/or service line(s).
• Oversight of schedules, task assignments and allocation of manpower, space and equipment to ensure effective patient care, outreach services, and provide conformance with quality performance standards for efficient clinical service.
• Works with clinic/practice provider teams to resolve patient flow problems as they occur.
• Reviews all patient and customer complaints related to Veulnerable Populations teams and works with Chief Operations Officer/Director of Practice Operations to resolve complaints and clinic issues, as they occur. Involves others in complaint resolution, as needed.
• Participates in providing direct services to patients or at outreach events when necessary.
• Responsible for oversight human resources management of Outreach Staff and Clinic Support Staff (may include Clinical Support Staff, site coordinators, patient navigators, Community Health workers, Patient Access Representatives.
• Responsible for oversight of financial budgets, targets, measures of all assigned departments and clinic locations.
• Responsible for developing and coordinating programs and systems that address social determinants of health for vulnerable patient populations.
• Responsible for ensuring compliance with BRH Quality Assurance, Compliance and Risk Management programs.

What We're Looking For:

Vulnerable Populations Manager:

• Minimum 2 years' previous supervisory experience required
• Experience working in an outpatient practice in a supervisory capacity, preferred
• Education: Bachelors Degree in Public Health or Health Care Administration or related field, required.
• Clinical licensure or certification in applicable field preferred.
• Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements

Director of Vulnerable Populations:

• Minimum 3 years' previous supervisory experience required; 5+ years' experience preferred.
• Experience working in an outpatient practice in a supervisory capacity, preferred
• Education: Masters in Public Health or Health Care Administration or related field, required.
• Clinical licensure or certification in applicable field preferred.
• Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.