VP, Store Operations Support

Job Description

The Vice President, Store Operations Support leads the strategy, governance, and execution model that connects the Customer Support Center with U.S. Store Operations. As a key member of the Store Operations leadership team, this executive helps translate enterprise and financial commitments into practical field strategies that improve sales, profitability, productivity, customer experience, and team member effectiveness. The role brings the voice of the field into enterprise decision-making while reducing complexity and strengthening execution across more than 4,000 stores.

This leader is accountable for store-related P&L performance, operational excellence, initiative and pilot governance, field readiness, change implementation, communications, analytics, and the development of a high-performing Store Operations Support organization.

What will you do?

• Provide enterprise leadership for store performance, including comparable sales, store-related SG&A, productivity, and operating income.
• Translate company priorities and financial commitments into clear, executable strategies for field leaders and stores.
• Develop and lead the long-term Store Operations Support strategy, operating model, governance, and priorities.
• Simplify store routines, remove operational barriers, and establish scalable standards that improve consistency, productivity, and customer experience.
• Lead governance for field-impacting initiatives, pilots, and tests, including intake, prioritization, sequencing, measurement, scaling, and exit decisions.
• Partner across Merchandising, Marketing, Commercial, Pro, Supply Chain, Finance, IT, HR, and Asset Protection to ensure initiatives are aligned and ready for field execution.
• Establish scorecards and performance measures, evaluate business impact, and use data to guide priorities and investment decisions.
• Champion timely, relevant, and actionable communication between the Customer Support Center and district, regional, and store leadership.
• Build, lead, and develop a high-performing organization of directors, senior managers, and support teams, with strong succession and talent pipelines.

Location & Work Availability

This position is Hybrid (4 days in office, 1 day remote), based at our corporate headquarters in Raleigh, North Carolina.

Qualifications

• Proven executive leadership in large-scale retail operations, field leadership, strategy, operational excellence, or a related discipline.
• Demonstrated P&L ownership with success driving comparable sales growth, managing SG&A, improving productivity, and delivering operating income.
• Experience leading enterprise transformation, change implementation, and cross-functional initiatives at scale.
• Strong financial, analytical, business-planning, and decision-making capabilities.
• Deep understanding of multi-unit retail operations, labor models, execution routines, customer experience, and operational performance measures.
• Ability to influence executive stakeholders, align diverse functions, and convert strategy into practical field execution.
• Leadership approach grounded in accountability, collaboration, continuous improvement, customer focus, and talent development.

Certifications, Experience, and Education

Certifications: Lean, Six Sigma, continuous improvement, or operational excellence credentials are preferred but not required.

Experience: 15+ years of progressive leadership experience, including 8+ years leading large teams and senior leaders. Multi-unit retail leadership and experience with enterprise testing, pilots, and operational rollouts are preferred.

Education: Bachelor's degree in Business, Operations, Retail Management, Finance, or a related field required. An MBA or related advanced degree is preferred.

Benefits Summary

We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here: https://jobs.advanceautoparts.com/us/en/benefits

Company Overview

Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. As of January 3, 2026, Advance operated 4,305 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The Company also served 809 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services, and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

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