This is a remote, home office based position in the USA. Travel will be required to support the business.
Ideal location of the selected candidate would be in one of these states: AZ, CA, WA, NV, OR, UT, WY, CO
- As a key opinion leader, direct and ensure cross-functional alignment between Service, Sales, Operations and the business units to drive business results within an assigned region. Directly impacts CMSU''s bottom line success.
- Develop and implement strategic and operating Service plans consistent with attainment of financial, operational, and customer objectives for a designated region. Includes region P&L responsibility in excess of $40M, growth in market share, margin attainment and asset management.
- Cultivate and leverage cross-regional, national and headquarters stakeholders and resources to develop winning strategies, overcome challenges, resolve issues, continuously improve business processes and achieve short- and long-term goals.
- Partner with Sales counterparts to break through barriers and overcome competitive challenges. Ensure that Bookings are effectively converted to Billings, meeting or exceeding budgets, timelines and performance expectations.
- Establish and maintain effective customer relationships of varying types and sizes, up to and including the C-suite. Drive customer acquisition, monitors, measures and continuously improves customer satisfaction. Own effective resolution of critical customer issues.
- Build an effective team of more than 100 management, administrative and highly technical employees. Lead with courage, hires for excellence, and develops and retains top talent.
- Provide product and market feedback to CMSU executives on industry trends, customer requirements and the like.
- Approximately 20% of time dedicated to special projects assigned each year by the VP of Service.