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Highlights
This executive leadership role will define the future of an AI-native OSM platform, evolving products such as SMAX from traditional applications into intelligent execution engines where AI agents, copilots, APIs, workflows, and people work together to automate and govern enterprise operations at scale. We are seeking a Vice President, Product Management, Operations & Service Management (OSM) to lead product strategy, vision, and execution for our portfolio spanning ITOM, Observability, AIOps, Service Management, CMDB, Asset Management, Automation, and Agentic AI.
Numbers & Facts
| Location | Provo, UT |
| Industry | Computer Software |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1991 |
| Website | http://www.opentext.com/ |
Description
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
OpenText is transforming enterprise software for an AI-first world, where agents, automation, and workflows increasingly drive business outcomes. We are seeking a Vice President, Product Management, Operations & Service Management (OSM) to lead product strategy, vision, and execution for our portfolio spanning ITOM, Observability, AIOps, Service Management, CMDB, Asset Management, Automation, and Agentic AI.
This executive leadership role will define the future of an AI-native OSM platform, evolving products such as SMAX from traditional applications into intelligent execution engines where AI agents, copilots, APIs, workflows, and people work together to automate and govern enterprise operations at scale.
WHAT THE ROLE OFFERS:
- Own the vision, strategy, roadmap, and investment priorities for the OSM portfolio.
- Lead and develop a high-performing product management organization.
- Drive the transition from UI-centric products to API-, data-, workflow-, and AI-first platforms.
- Define how humans, copilots, and autonomous agents interact across enterprise workflows.
- Partner with Development, Architecture, Cloud Operations, Design, Sales, Marketing, and Client Success to deliver market-leading solutions.
- Engage with strategic clients, analysts, and partners to shape product direction and competitive differentiation.
- Influence pricing, packaging, monetization, and go-to-market strategies for AI-driven and consumption-based business models.
- Establish strong product operating rhythms, governance, prioritization frameworks, and outcome-based success measures.
WHAT YOU NEED TO SUCCEED
- 15+ years of product management experience in enterprise software, including SaaS and cloud platforms.
- Proven VP-level leadership experience managing product leaders and large product portfolios.
- Deep expertise in ITSM, ITOM, observability, AIOps, automation, workflow platforms, CMDB, asset management, or related enterprise technologies.
- Strong understanding of AI-native product design, agentic AI, automation, APIs, workflow orchestration, governance, and enterprise data platforms.
- Demonstrated success developing and executing multi-year product strategies that drive growth, retention, modernization, and business impact.
- Strong commercial acumen across pricing, packaging, monetization, adoption, and consumption-based models.
- Outstanding executive communication, stakeholder management, and client engagement skills.
- Ability to make clear, data-driven decisions in rapidly evolving markets.
ONE LAST THING
This is a rare opportunity to shape the future of enterprise operations software and lead the industry transition to AI-native service management. You will play a pivotal role in defining OpenText's next generation of products, driving innovation, client outcomes, and long-term business growth in the era of agentic AI.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
About Company
Who We Are
OpenText is the leader in Enterprise Information Management (EIM).Our EIM products enable businesses to grow faster, lower operational costs, and reduce information governance and security risks by improving business insight, impact and process speed.
Our Promise to our Customers
OpenText strives to...- enrich the way people use information
- foster innovation
- be trusted in our relationships
- be committed to excellence in all that we do
- work with our stakeholders, demonstrating honesty and passion towards common goals
Working at OpenText
There are several reasons for our top employer awards. Here are a few:
We’re a world class company.
At OpenText, we offer the stability of a blue chip and the spirit of a start-up.
OpenText launched in 1991 as a small spin-off company from the University of Waterloo in Canada. Twenty-two years later, we’re a truly global company with more than 8200 employees in over 140 offices around the world.
Working for OpenText means working for a truly global, world-class company with a solid customer base, stable cash flow, and the resources to execute well. We’ve grown to $1.3B annual revenue in 2013. And, most impressive has been our consistent upward growth, steered by an experienced leadership team.
We have an entrepreneurial culture.
While we’re big in many ways, we’ve maintained an entrepreneurial culture common to many technology company “start-ups”. We drive hard to achieve excellence. We value innovation, creativity, and collaboration.We welcome new opportunities and learn to pivot. It’s all about being smart, fast, and responsive to our customers.
Our values direct us.
Our values ensure we deliver on our mission and vision every day. Our values guide our actions with all of our stakeholders. It’s the OpenText way.
- Customer: We need to obsess over our customers and ensure they are wildly successful.
- Trust: Our customers entrust us with their most competitive information, we need to be their most trusted partner
- Excellence: What we do, we do well. The highest form of excellence is mastery
- Innovation: What we create, we do purposefully to impact the world.
- Best Place to Work: We spend far too much time at work for it not to drive personal meaning. We need to leverage the collective genius and have the courage to shape a better future. Nothing is off the table.
Diversity makes us strong.
At OpenText, we serve customers of many cultures in many different countries.
We embrace diversity because we believe the best products, solutions, and customer service results from a workplace in which varied viewpoints are welcomed and encouraged. The wide-ranging backgrounds, experiences, and perspectives of our employees are a powerful competitive advantage and crucial to our continued business success.
We are committed to hiring and maintaining a diverse workforce. We are also committed to fostering an environment - one in which the best people can do their best work and reach their full potential. This outcome is achieved in a work environment characterized by respect for lifestyle, cultural, and ethnic differences.
We have you covered.
We take care of our employees. We offer a generous compensation and benefits plan that is competitive to your position, responsibilities, and region of the world.
We’re an equal opportunity employer.
OpenText is an equal opportunity employer that recruits and hires world-class talent regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, veteran status, or sexual orientation.