VP of Operations (Commercial P&C Insurance)

Role Details

Job Title: VP of Operations (Commercial P&C Insurance)

Location: Troy, Michigan - Hybrid (3 days in-office, 2 days work-from-home)

Employment Type: Full-Time

Requisition Begin Date: 08/12/2026

Requisition End Date 10/12/2026 (Posting may close earlier if filled or business needs change.)

Help us insure it

Tokio Marine HCC - Public Risk Group, a member of the Tokio Marine group of companies, is a market leader in providing specialized insurance products for municipal entities. We cover counties, cities, townships, villages, police departments, prisons, fire departments and more. We serve the growing insurance and risk management needs of medium and large governmental entities and provide property and casualty insurance coverages in multiple states.

Role Overview

Vice President of Operations (Commercial P&C Insurance)

Tokio Marine HCC – Public Risk Group, a member of the Tokio Marine family of companies, is a market leader in providing specialized insurance solutions for public entities. We serve a wide range of clients including cities, townships, police and fire departments, and correctional facilities, delivering innovative coverage and risk management tools across multiple states.

We are seeking an accomplished Vice President of Operations with current, substantial experience in the commercial property and casualty insurance industry.  Reporting to the Public Risk Group President, the VP of Operations will serve as a key member of the business unit’s executive leadership team. This leader will translate strategy into execution; strengthen operational discipline, financial performance, and governance; and lead cross-functional teams in support of profitable, scalable growth.

This is not a general corporate operations role. The successful candidate will bring a deep understanding of the commercial insurance operating environment, including insurance product delivery, regulatory and compliance expectations, actuarial partnership, risk management, financial planning, and business-unit performance management.

The VP of Operations will oversee the Actuarial, Compliance, and Marketing & Communications functions and will work closely with underwriting, claims, finance, legal, technology, and corporate partners.

Key Responsibilities

• Partner with the Public Risk Group President to establish and execute business-unit strategy, annual operating plans, growth priorities, financial plans, and enterprise initiatives.

• Lead operational performance across the business unit, ensuring that people, processes, controls, and resources support profitable growth, service excellence, and regulatory compliance.

• Provide executive leadership and direct oversight for Actuarial, Compliance, and Marketing & Communications, including goal setting, performance management, succession planning, and talent development.

• Translate actuarial, underwriting, claims, financial, and operational data into clear business insights and recommendations for senior leadership.

• Partner with actuarial leadership on pricing, reserving, profitability, portfolio performance, exposure trends, and strategic growth decisions.

• Partner with Compliance, Legal, and other business leaders to develop, implement, and monitor policies, procedures, controls, and governance practices appropriate for a multi-state commercial insurance business.

• Drive continuous improvement initiatives that enhance operational efficiency, scalability, cost discipline, controls, and customer or broker experience.

• Lead annual and long-range business planning, resource planning, budgeting, expense management, and operational forecasting.

• Develop and present executive-level reports, dashboards, and business reviews addressing operational performance, financial results, compliance matters, key risks, and strategic initiatives.

• Lead the preparation and delivery of leadership meetings, town halls, quarterly business reviews, and executive communications.

• Advise the President and leadership team on organizational structure, operating-model effectiveness, workforce needs, and succession priorities.

• Build strong partnerships across underwriting, claims, finance, legal, technology, risk management, and corporate functions.

Required Qualifications

• Bachelor’s degree in Business Administration, Finance, Insurance, Risk Management, Management, or a related field; equivalent relevant experience may be considered.

• 15+ years of progressive experience in the commercial property and casualty insurance industry.

• 8+ years of senior leadership experience leading teams, functions, or business operations within a commercial insurance carrier, managing general agency, program administrator, or specialty insurance organization.

• Demonstrated experience leading or materially influencing insurance business operations, strategic planning, financial planning, operating performance, or enterprise-wide initiatives.

• Experience partnering directly with executive leadership on business strategy, financial results, operational priorities, and organizational effectiveness.

• Working knowledge of commercial insurance operations, including the relationships among underwriting, claims, actuarial, compliance, finance, product, distribution, and risk management.

• Demonstrated experience operating within a regulated, multi-state insurance environment.

• Strong experience managing budgets, resources, operational priorities, and complex cross-functional initiatives.

• Proven ability to develop leaders and build accountable, high-performing teams.

Preferred Qualifications

• Experience in public entity, municipal, governmental, specialty casualty, or commercial property and casualty insurance.

• Experience working with or leading actuarial, compliance, underwriting operations, claims operations, product, or business planning functions.

• Knowledge of state insurance regulatory expectations, market conduct, compliance controls, and insurance governance practices.

• Experience supporting a specialty insurance, public risk, program, or niche commercial insurance business.

• Advanced degree, MBA, CPCU, ARM, ARe, or other relevant insurance or risk-management designation.

Core Competencies

• Commercial Insurance Acumen: Deep understanding of commercial P&C insurance business models, operating cycles, regulatory requirements, and profitability drivers.

• Strategic Execution: Ability to convert business strategy into measurable priorities, operating plans, and sustained results.

• Operational Leadership: Proven success improving processes, controls, resource allocation, and organizational effectiveness in a complex insurance environment.

• Financial and Analytical Acumen: Ability to interpret business-unit financial results, actuarial insights, operational metrics, and risk indicators to guide decisions.

• Leadership and Talent Development: Demonstrated ability to lead, mentor, and develop senior leaders and high-performing teams.

• Executive Communication: Exceptional written and verbal communication skills, including the ability to influence senior stakeholders and present complex information clearly.

• Change Leadership: Ability to lead through ambiguity, manage competing priorities, and build alignment across functions.

Skills & Attributes

• Strong analytical, organizational, and problem-solving capabilities.

• Sound judgment with the ability to navigate complex and sensitive situations.

• Collaborative leadership style with a proactive, solutions-oriented mindset.

• Ability to manage multiple priorities in a fast-paced environment.

• Advanced proficiency in Microsoft Office (i.e. Excel, PowerPoint, Word).

What We Offer

• Competitive salary and comprehensive benefit package

• Strong learning culture with ongoing development opportunities

• Opportunities for growth and career advancement

• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment

• Basic life and disability insurance

• 401(k) plan with 6% company match

• 20 days of PTO and two floating holidays (prorated)

• Approximately 11 paid holidays and volunteer time off

• Paid parental leave

• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription

• Student loan matching program

• Employee discount program

• An opportunity to do meaningful work and love what you do

Disclaimer

You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction or challenge the accuracy of the background report. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e))(the “VCCLEA”), which restricts financial institutions and insurers such as TMHCC from employing individuals with certain types of criminal convictions. Where the hiring and employment of individuals is not restricted by the foregoing, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law such as the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance, the San Diego Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.

About Us

Tokio Marine HCC is a global industry-leading specialty insurance group, backed by the strength and stability of the Tokio Marine Group. Offering over 100 classes of specialty insurance, we empower clients to pursue opportunities confidently through our “Mind Over Risk” philosophy. More than an insurance company, we are an organization built on innovation, unity, and trust.

At our core, we are Always Advancing, driven by innovation and an entrepreneurial spirit that keeps us moving forward. Our people are Experts in Tomorrow, using curiosity and smart working to anticipate what’s next. With a culture rooted in Reaching Out, we foster genuine collaboration and support, ensuring every individual has the opportunity to succeed and make a difference.

Applying our Mind Over Risk philosophy to writing insurance allows our customers to take on opportunity with confidence. That philosophy defines our way of thinking, unites us as a team, and differentiates us from our competitors. We are much more than just an insurance company; we are a good company.

Equal Opportunity Employer

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

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